Experience

eNoah iSolution

• 1 - 100 Employee

• Customer Service Representative

  • 2020 - Present

  ~Resolve escalated issues by contacting doctor's offices/medical facilities and applicants to obtain medical records or any information that would assist in obtaining the requested documents/resolve customer inquiries ~Correspond with the clients to keep them up to date with the process of records or communicated if we needed any assistance or came across any issues. ~Support clients, customers, applicants, beneficiaries with any questions or concerns regarding the insurance/medical records process. Show less



EXAMINATION MANAGEMENT SERVICES INC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2011 - Jul 2020

  ~Protected clients PHI. ~Assisted customers with complaints to prevent them from being escalated to a supervisor. ~Contacted customers with questions or concerns for handling instructions on orders where issues arise. ~Contacted doctor’s offices/medical facilities and applicants to obtain medical records or any information that would assist in obtaining requested records. ~Aided caseworkers in dealing with hostile or uncooperative facility staff. ~Helped other customer service representatives work their designated queues to stay current with customer questions, complaints, and information. ~Prefilled/marked blanket authorization forms before submitting to the applicants for easier understanding of how to complete the form. ~Answered questions and walked applicants through how to complete the form. Show less