Experience

Finn

• Internet Publishing
• 1 - 100 Employee

• Supply Chain and Logistics Manager

  • Mar 2021 - Present

  Supply chain, logistics, and operations manager for Finn Wellness. Supply chain, logistics, and operations manager for Finn Wellness.



Conjure

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Manager

  • May 2019 - Mar 2021

  Manage and execute on all the daily operations of order fulfillment, customer service, logistics, purchasing, freight scheduling, inventory planning and inventory management. -Hire, train and manage the operations and customer success team -Oversee order fulfillment and customer service -Tracking and reporting operational efficiency -3PL management including creating SOP's, vendor contracts, and negotiations Procurement and Logistics -Purchase order placement -Supplier relations -Arrange LTL freight Ecommerce Management -New product uploads -Product page maintenance -Inventory management -Catalog selection -Photoshoot logistics Show less



Swag.com

• United States
• Advertising Services
• 1 - 100 Employee

• E-commerce & Operations Coordinator

  • Sep 2018 - May 2019

  -Manage curation of product offering. Upload new product pages and maintain product catalog (pricing, copy, images, SEO, etc.) -Analyze order data to identify product feature strategy, track top customers and determine their lifetime value. -Updated website navigation menus to optimize customer experience -Implemented product marketing by launching a monthly newsletter -Use product knowledge to assist Account Management team with customer requests -Manage curation of product offering. Upload new product pages and maintain product catalog (pricing, copy, images, SEO, etc.) -Analyze order data to identify product feature strategy, track top customers and determine their lifetime value. -Updated website navigation menus to optimize customer experience -Implemented product marketing by launching a monthly newsletter -Use product knowledge to assist Account Management team with customer requests



Octoly

• France
• Advertising Services
• 1 - 100 Employee

• Logistics and Office Manager

  • Jun 2017 - Jun 2018

  -Managed U.S. logistics operation including 3PL warehouse and inventory management, SKU creation and kitting, fulfillment process and customer service. -Worked alongside Customer Success team to streamline the CS-Logistics process including stocking client campaigns, choosing product bundles, and communication with clients regarding their campaign status. -Analyzed shipping data to create new logistics pricing policy resulting in fewer cash losses per month -Consulted with the product team on improvements to the platform to make the client experience more intuitive -Organized team events, coordinated daily office needs. Implemented health care, benefits and payroll platform with Justworks Show less



Croscill

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Intern

  • Feb 2017 - May 2017

  Rotational Internship, Multi-Department (Design. Product Development, Marketing) Wrote copy for products on e-commerce site Updated SEO descriptions, increased optimization by adding keywords to new copy Used social media marketing to promote weekly sales. Created bit.ly links with UTM to track web traffic. Built spec sheets, UPC's and cost cards Contacted international suppliers to streamline the production process Requested and approved product samples including tabletop and bath hard goods Organized and prepared showroom for market week Created presentations of available product for buyers Created mood boards for upcoming collections Generated line lists of purchased artwork for upcoming market week designs Show less



Penelope Bridal Loft

• Salesperson

  • Jun 2015 - May 2016

  Managed and uploaded products on e-commerce site Booked and assisted customer appointments Provided customer service for in-store and online customers Advised on style and color consultations Packing and shipping of online customer orders Managed and uploaded products on e-commerce site Booked and assisted customer appointments Provided customer service for in-store and online customers Advised on style and color consultations Packing and shipping of online customer orders



The Michaels Companies, Inc.

• United States
• Real Estate

• Craft Sales Associate & Demonstrator / Cashier

  • Jun 2013 - Jan 2015

  Lead creative demonstrations and classes Provided craft expertise and assist customers with products Facilitated fast and friendly customer service, with highest scan rate per min Improved store’s email collection percentage Promoted the new e-commerce site and weekly promotions Lead creative demonstrations and classes Provided craft expertise and assist customers with products Facilitated fast and friendly customer service, with highest scan rate per min Improved store’s email collection percentage Promoted the new e-commerce site and weekly promotions