Kimberly Gutierrez

VIP Client Concierge Manager at Fabel
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Contact Information
us****@****om
(386) 825-5501
Location
Miami, Florida, United States, US

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Experience

    • United States
    • Restaurants
    • 1 - 100 Employee
    • VIP Client Concierge Manager
      • Oct 2022 - Present

      Miami, Florida, United States Highly trained professional that helps clients plan every detail of experience - incorporating personal wishes and giving exclusive access to the best luxury indulgence.

    • Hospitality Manager
      • Mar 2021 - Nov 2022

      Malibu, California, United States Managing at Rafi Lounge requires overseeing the hiring, staffing, and scheduling to ensure adequate hospitality coverage at all times. Coordinating services for significant events, liaising with partners and venders as necessary are all duties covered as well. Resolving customer issues and complaints is most important, as we want to ensure that all guests are satisfied and returning.

    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Lead Bottle Server
      • Feb 2021 - Oct 2022

      West Hollywood, California, United States Duties included training newly hire employees for correct facility procedures, safety codes, proper use of POS system, and menu items. Ensuring company format policies are followed, and recommend revisions base on weekly communication with supervisors and regional management. Position also requires taking orders from VIP clientele, inputting orders into micros, and obtaining large payments.

    • Business Consulting and Services
    • Sales Team Lead
      • Dec 2020 - Nov 2021

      Los Angeles, California, United States

    • United States
    • Hospitality
    • 400 - 500 Employee
    • Customer Service Team Lead
      • Sep 2018 - Sep 2020

      Los Angeles, California, United States During my time at SBE, I was in charge of training and managing staff such as servers and server assistants. Other requirements were managing inventory, opening up for service and ensuring operations ran accordingly safety and sanitation laws.

    • United States
    • Individual and Family Services
    • 200 - 300 Employee
    • PATHS Youth Counselor
      • Aug 2015 - Aug 2018

      Breinigsville, Pennsylvania • Maintain confidentiality of records relating to clients' treatment. • Assess patients for risk of suicide attempt. • Document clients' progress and work with their individual team of professionals to facilitate clients' recovery. • Provide one on one assistance to individuals with mental disabilities in their activities of daily living. • Counsel clients individually or in group sessions to assist with overcoming challenges, progressing and adjusting to life. • Increase… Show more • Maintain confidentiality of records relating to clients' treatment. • Assess patients for risk of suicide attempt. • Document clients' progress and work with their individual team of professionals to facilitate clients' recovery. • Provide one on one assistance to individuals with mental disabilities in their activities of daily living. • Counsel clients individually or in group sessions to assist with overcoming challenges, progressing and adjusting to life. • Increase clients' participation in group activities aimed at improving their social skills and mental health. Show less

    • United States
    • Restaurants
    • 400 - 500 Employee
    • Event Coordinator
      • Aug 2012 - Aug 2016

      Lehigh Valley, Pennsylvania • Provide excellent customer service in a fast paced, high stressed environment while working as a member of a team. • Ensure customer satisfaction and timeliness of service and food delivery. • Maintain contact with kitchen staff, management, serving staff and guests to ensure dining details are handled properly and customers' concerns are addressed.

Education

  • Kutztown University of Pennsylvania
    Bachelor's degree, Social Work

Community

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