Experience

MEDSTAR MEDICAL TRANSPORTATION LLC

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• CSR/Dispatcher

  • Dec 2020 - Present

  I schedule rides for patients who need medical transportation. The position is a hybrid role where I also dispatch drivers around southern Arizona, while managing both insurance and private paid trips on the schedule. I schedule rides for patients who need medical transportation. The position is a hybrid role where I also dispatch drivers around southern Arizona, while managing both insurance and private paid trips on the schedule.



Afni, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Chat Agent

  • Aug 2020 - Nov 2020

  I sold Verizon products via chat. I educated customers about promotions and enhanced their experience by offering accessories to their benefit. I sold Verizon products via chat. I educated customers about promotions and enhanced their experience by offering accessories to their benefit.



CaptionCall

• United States
• Telecommunications
• 300 - 400 Employee

• Captioning Agent

  • Feb 2020 - Jul 2020

  I captioned calls for the hard of hearing community. Accuracy was assessed with each call, and it left an impact on the customers who used the phone for daily needs. I captioned calls for the hard of hearing community. Accuracy was assessed with each call, and it left an impact on the customers who used the phone for daily needs.


Vanguard
• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee
• Education Savings Specialist

  • Sep 2019 - Feb 2020
• Captioning agent

  • Apr 2018 - Sep 2019

  I caption telephone calls for the hard of hearing community to not only improve the communication in their lives, but overall standard of quality living I caption telephone calls for the hard of hearing community to not only improve the communication in their lives, but overall standard of quality living



Aerotek

• Musicians
• 1 - 100 Employee

• Provider Relations Representative

  • Jan 2018 - Mar 2018

  Worked as a provider relations representative for Cenpatico. Discussed benefits, eligibility, and medical claims with providers Worked as a provider relations representative for Cenpatico. Discussed benefits, eligibility, and medical claims with providers



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Cards Customer Service

  • May 2016 - Nov 2017

  -Educating customers about APR, pricing, fees -Processing payments and setting up auto pay -Offering benefits and alternatives as a method of problem solving -Educating customers about APR, pricing, fees -Processing payments and setting up auto pay -Offering benefits and alternatives as a method of problem solving



C3/CustomerContactChannels, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Care Representative

  • Jan 2014 - Nov 2015

  • Assisted with Humana Medicare billing, enrollment, and pharmacy issues • Ran claims tests and placed authorizations for overrides so members could get their medication • Abided by the HIPAA federal regulations in accordance to the release of protected health information • Processed payments and set up recurring payments for customers • Accessed the plan information for effective dates, active coverage, power of attorney and consent form information • Assisted with Humana Medicare billing, enrollment, and pharmacy issues • Ran claims tests and placed authorizations for overrides so members could get their medication • Abided by the HIPAA federal regulations in accordance to the release of protected health information • Processed payments and set up recurring payments for customers • Accessed the plan information for effective dates, active coverage, power of attorney and consent form information



GC Services Limited Partnership

• College Management Trainee

  • Oct 2013 - Jan 2014

  • Assisted with managerial duties such as addressing the team of new changes in GC policy • Checked the team’s monthly progress in regards to their clocking in activity, calls made, accounts worked, talk time, meeting budget, and overall rank on the team • Built work lists, helping to manage each team member’s desk, and answering questions whenever necessary • Managed my own work desk and utilized strategies to hit my own budget • Was a part of the new hire interviews where I interviewed potential employees Show less



The University of Arizona

• United States
• Higher Education
• 500 - 600 Employee

• Student Bursar Representative

  • Jan 2013 - Sep 2013

  • Answered billing questions over the phone • Notated students' accounts and placed holds • Helped ensure students received their credit card refunds • Emailed account balances upon student request • Analyzed personal, academic, and financial information in regards to student accounts • Answered billing questions over the phone • Notated students' accounts and placed holds • Helped ensure students received their credit card refunds • Emailed account balances upon student request • Analyzed personal, academic, and financial information in regards to student accounts



University of Arizona

• United States
• Nanotechnology Research
• 1 - 100 Employee

• Student Bursar Representative

  • May 2010 - Aug 2012

  • Explained billing activity per each transaction on the account• Waived late fees if necessary• Filed student withdrawal paperwork• Mailed campus deposits• Operated copy machine to produce mailing labels, also operated printer and fax

• Cashier- Concessions

  • Oct 2008 - May 2010

  • Operated cash register and provided customer service directly• Gained cash handling experience, even counting money from all drawers on certain occasions with the stand manager• Kept track of inventory• Monitored the ICA list, which is the employee exemption list for university employees who received items free of charge• Cleaned the stand and prepared concession items for sale