Program Supervisor

• Jun 2022 - Present

• Serve as Scrum Master for the five, individual Scrum teams in Information Technology Services’ Academic Technology department• Facilitate all Scrum events and activities for each team, i.e., Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Product Backlog Refinement • Work with Product Owner, Product Managers, and Senior Technical Managers to continuously refine, prioritize, and maintain Product and Sprint Backlogs • Review Sprint Burndown Charts and Velocity Reports throughout the Sprint, and discuss with teams at Sprint Review • Introduce new teams to Agile and Scrum, develop learning paths, and coach teams new to Agile/Scrum• Manage incoming requests for Scrum teams to mitigate disruptions to Sprint commitments and help maintain teams’ focus • Iteratively develop Scrum teams by coaching them in best Agile/Scrum practices month over month• Administer organization’s Atlassian account/products • Set up and configure Academic Technology’s users, groups, projects, and workflows in Jira• Develop and maintain Academic Technology’s Product Management Standard Operating Procedures • Develop executive dashboards in Jira for all Sprint work • Act as Program Analyst for department’s Information Technology Service Management products Show less

Program Analyst

• Nov 2020 - Present

Project Coordinator

• Sep 2018 - Nov 2020

• Coordinate large projects in the Consulting Services department from execution through timely completion • Manage small work efforts in the Consulting Services department from initiation through timely completion • Work with technical project team to develop initial draft of project statements of work or letters of engagement, ensure technical accuracy is maintained throughout the sales process • Develop project plans and review with internal team and client, update as needed • Continuously track and manage project/work effort tasks, logs, risks, issues, schedule, hours to completion, budget, and profitability throughout the life of the engagement • Manage technical project teams through the life of the project/work effort, drive team to meet completion deadlines • Ensure the scope of the project/work effort is maintained, implement change orders as needed, escalate scope creep as needed • Develop/maintain dashboard reporting for internal and client presentations • Hold weekly project status update meetings for all stakeholders • Develop standard operating procedures for the Project Management Office • Assisted in researching and proposing a new Project and Portfolio Management system (Planview PPM Pro), lead the effort to built out and configure the system for production, brought the system into production • Serve as the Planview PPM Pro System Administrator Show less

Senior Project Leader- Infrastructure

• Oct 2015 - Sep 2018

• Managed large projects in the Information Technology Infrastructure department from initiation through timely completion • Accurately developed financial projections/plans and project budgets, and continuously worked within the project’s budget • Developed and presented schedules, managed and communicated risks and constraints, developed high-level reporting, continuously communicated updates to stakeholders • Managed the technical team throughout the life of the project, drove team to meet completion deadlines • Worked to keep team efforts within initial scope, escalated scope creep as needed • Held weekly project status update meetings for all stakeholders • Submitted all project purchasing to Procurement, managed orders and billing throughout the life of the projects • Served as the main contact for project vendors • Worked under a Non-Disclosure Agreement for highly confidential projects which affected the overall structure of the corporation • Reported to senior management, participated in leadership committees • Developed various processes that were implemented as standard operating procedures • Successfully managed a $50,000,000 budget through fiscal year 2016, and continued to do so in fiscal year 2017 Show less