Experience

London Community Credit Union

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Support Officer

  • Dec 2020 - Present

  First Point of Customer Contact for all Banking & Customer Service enquires.• Delivering Good Customer Service & Problem solving.• Knowledge of Kesho Web, and SercelPlatforms• Investigate and resolve customer complaints and resolve complaints quickly and patiently.• Basic Knowledge of Loans.• Carry out KYC reviews on customer files, ensuring documentation is in line with policy and proceduresand carrying out the necessary due diligence on high/low/medium risk customers• Ombudsman compliance• Financial crime policies and procedures, investigating and reporting suspicious activity, maintainingcurrent financial crime regulations and ensure changes reflects LCCU’s policy and procedure.• Act as a point of escalation within the team for queries and/or resolve issues Show less



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2020 - Present

  Managed customer accounts• Assisted with technical support duties• Handled billing issues and order inquiries• Advising about products and services• supporting customers to fix computer problems• updating customers' records on computer databases• Calmly deal with often challenging issues in customer complaints department• Resolve any customer grievances and provide solutions accordingly• Ensure customer satisfaction and trust was re-built beyond expectation• Escalate calls to relevant departments when required• Kept records of customer complaints• Handled emails, inbound calls, and outbound call Show less

• Customer Service Representative

  • Mar 2020 - Nov 2020

  Managed customer accounts• Assisted with technical support duties• Handled billing issues and order inquiries• Advising about products and services• supporting customers to fix computer problems• updating customers' records on computer databases• Calmly deal with often challenging issues in customer complaints department• Resolve any customer grievances and provide solutions accordingly• Ensure customer satisfaction and trust was re-built beyond expectation• Escalate calls to relevant departments when required• Kept records of customer complaints• Handled emails, inbound calls, and outbound call Show less



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Operational Delivery

  • Feb 2018 - Apr 2019

  Working a front-line environment My role is based on having the ability to demonstrate strong communication skills while using a variety of different communications methods.• Key Responsibilities to greet, assist and screen visitors• Providing general maintenance of the reception area.• Confident using a range of digital communications to liaison with customers and colleagues across the board to establish a clear positive agenda to achieve customer's needs• Answering phones, refer calls appropriately and manage main phone lines.• Managing the reservation process for conference room and assist in scheduling meetings.• Raising Issues productivity during buzz meetings to ensure the best outcome for customer.• Organizing and actively participating in mock interviews, for positive change and customer feedback for career progression• Investigating customer issues, reviewing and forwarding on complaints• Manual Data entry in the office trend system, for verification for • Able to bring productive energy, accuracy, and enthusiasm to both individual and group projects.• Able to analyze a problem/situation, and strategically plan to achieve the best possible solutions.• Managing on-demand projects, assisting customer care representatives.• Maintenance of ordering frequent office supplies, equipment, and reporting repair of equipment.• Involved in the typing and creation of documents as well as the processing of client• information.• Providing a high standard of service to customers.• Key achievement• I was responsible for organizing and participating in pre-organised booked seminars and mock-interviews, which provided claimants with the tools and feedback to prepare for their interview journey. Using the Mock interview process, I successfully helped interview around thirty applicants where 40% of customers were located into sustainable full-time work.• Assisted customers with a warm and professional attitude• Handled emails, inbound calls, and outbound calls Show less



Ladbrokes Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Data and Administration Assistant

  • Sep 2013 - Oct 2017