Experience

Plenitude Consulting

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• KYC Analyst

  • Aug 2022 - Present

  Plenitude is a niche consultancy, specialising in Financial Crime Risk and Compliance. Our focus is firmly on addressing the legal, regulatory, reputational and social imperative for financial institutions to take diligent and rigorous steps to mitigate financial crime risks. We help our clients meet their regulatory obligations and reduce their financial crime risk exposure by providing deep subject matter expertise, advisory and transformation services. Our services are augmented with subscription products that gives our clients enhanced insight into the vast array of FCC laws, regulations, guidance and risk indicators, to more effectively manage financial crime risk while reducing overall costs. We work with a wide array of financial institutions including banks, insurance companies and asset management firms and have provided advisory services on some of the largest and most complex FCC transformations in the industry, across multiple jurisdictions.



Trilinesoftware

• KYC Analyst

  • May 2020 - Aug 2022

  • Working in a consultancy function providing KYC/CDD, sanctions alert reviews,transaction alerts review and risk assessments to varying SME clients (including Payment Services firms) and covering wider AML/financial crime responsibilities such as due diligence & client documentation review, suspicious activity investigation & reporting, transaction monitoring, sanctions screening & payments filtering, risk analysis & management, and training & development. The firms’ services provided include (but are not limited to the following):• Supporting clients with performing external searches through internet lookups, or other external websites to research information relating to large supplier customers• Supporting clients with performing external searches through internet lookups, or other external websites to research information relating to large supplier customers• Ensured proper identification at customer take-on or during the life of the relationship for "high-risk clients" which includes understanding control and ultimate ownership of businesses• Maintain high levels of Customer Service by ensuring that all activities and emails are managed effectively and efficiently and ensured client queries are responded to professionally and accurately within 24-hours. Also, manage client relationships by responding to complaints queries to maintain customer loyalty• Manage client’s cases with adherence to agreed deadlines as part of treating customers fairly to avoid customer service failure.• Manage client’s cases with adherence to agreed deadlines as part of treating customers fairly to avoid customer service failure.• Take responsibility for Continuing Personal Development (AML/KYC pieces of training)



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Subject Matter Expert

  • Oct 2019 - May 2020

  • Attended regular training and research to maintain an extensive understanding of subject matter updates and developments• Successfully enhanced organisational efficiency by implementing effective technical solutions based on company needs• Provided expert advice regarding best processes and practices throughout software development life cycle• Skilfully stepped in on-demand to solve detailed and technical problems with Customer Service Agents through troubleshooting and fault-finding• Handled complex problems and issues by understanding root causes and implementing solutions



Wayfair

• United States
• Retail
• 700 & Above Employee

• Senior Sales Executive

  • Aug 2018 - Oct 2019

  • Communicated effectively with customers, determining needs, and providing recommendations• Handled credit and debit card payment processing to complete purchasing experience• Secured new clients through targeted prospecting and networking• Secured long-term accounts, providing recommendations to promote brandeffectiveness and product benefits • Communicated effectively with customers, determining needs, and providing recommendations• Handled credit and debit card payment processing to complete purchasing experience• Secured new clients through targeted prospecting and networking• Secured long-term accounts, providing recommendations to promote brandeffectiveness and product benefits



eir Ireland

• Ireland
• Telecommunications
• 700 & Above Employee

• Account Executive

  • Apr 2016 - Jul 2018

  •Creating and executing sales plans to achieve or surpass quarterly sales quota• Identifying, progressing, and closing the sales of products• Demonstrating products in-person or online• Forecasting weekly, monthly, and annual sales whilst developing a reliable pipeline• Coordinating with the operations and IT departments to resolve tech issues• Closing customer contracts and generating new sales and improve customerexperience• Attending promotions, roadshows, and summits to educate customers about thecompany’s services• Communicating with clients to understand their needs and to gather product orservice feedback• Evaluating opportunities to enhance sales, customer satisfaction and retention