Director of Residential Operations

• Jul 2023 - Present

Senior Community Manager

• Jan 2021 - Jul 2023

• Leader of a 322-unit luxury high rise, facilitating the progression from initial development and construction towards stabilization.• Prepare weekly and monthly financial analyses, including variance reports, market analytics, accruals, forecasting, and evaluation of current expenditures which ensures accurate financial reporting and proper allocation of funds.• Develop annual budgets through evaluation of historical expenditures, reviewing current contracts, identifying opportunities for additional revenue streams and cost savings as well as anticipating future needs. • Lead holistic discussions regarding trends and performance with executive and asset management teams to review financial, market, and leasing metrics to confirm attainment or refinement of goals.• Collaborate with various departments to evaluate current processes and procedures while providing feedback with supporting information to offer recommendations regarding improving process implementation.• Recruited and onboarded associates in various onsite roles, establishing monthly/quarterly/annual objectives and assisting with accomplishments of goals. Community best practices, policies and procedures, and ensure training opportunities are provided.• Earned Highest Leasing Agent Index Award through J Turner for JBG Smith for 2022, rating a 9.54/10 on overall new customer feedback.• Earned Top TALi (Turner Apartment Loyalty Index) Score Award through J Turner for JBG Smith for 2022, rating an 8.44/10 on current customer feedback scoring their overall satisfaction.• Earned Lease-Up Community of the Year Award for 2021 due to outstanding customer feedback scores, overcoming difficult hurdles during construction, and sustaining strong revenue growth. Show less

Senior Community Manager

• Mar 2019 - Nov 2020

• Ensured success of a 532-unit dual phase asset, to include a successful lease-up of a 276-unit mid-rise luxury asset by the Waterfront in Southwest DC amidst a competitive market while simultaneously overseeing a $2MM capital project involving an extensive lobby renovation of two 1960s rent controlled buildings.• Managed 8 full-time employees, oversaw additional contractors and vendors as well as the customer experience 1,000+ residents and prospective customers.• Utilization of Yardi Voyager and Entrata to manage financial and customer metrics.• Operated as a third-party manager to a JV partner, and in turn compiled, analyzed, and summarized weekly and monthly financial and operational reports, hosted briefings with our partner and executive management to evaluate performance and discuss projections as well as to expand explanations regarding current expenditures, net operating income, revenue growth, and rate of return.• Created monthly reforecasts to more accurately identify financial position and determine alterations needed to promote optimal rate of return.• Developed complex financial models, proposed new cost strategies, and developed cost estimating policies using a wide range of analytical and statistical techniques.• Reviewed policies, objectives, and processes to provide analytical and innovative recommendations to enhance the effectiveness of program development.• Developed and conducted a Lessons Learned presentation with executive management and construction team, outlining downfalls of current build and gave recommendations for alternative solutions for future projects.• Actively promoted the training and development of office and service team members to train up for the next level of their career path. Show less

Community Manager

• Sep 2016 - Mar 2019

• Successfully oversaw $130MM luxury real estate asset in Laurel, MD, from the lease-up of the community through the disposition.

Community Manager

• Apr 2013 - Sep 2016

• Oversaw various assets, including luxury mid-rise, value add, split phase, and multi-site communities through utilization of Yardi Voyager • Served as an operations manager for the Mid-Atlantic; traveled to struggling communities to identify any underlying issues, evaluated audit deficiencies, enforced a strategy to ensure efficiency, and reported any areas of concern to the appropriate RM and VP • Maximized NOI, ROI, and revenue growth; created annual budgets through evaluation of current community contracts and anticipated future needs, outlined business plants, generated marketing models, and negotiated vendor contracts. • Provided feedback to Learning and Development department and served as a pilot property for numerous policies and procedures. • Compiled, analyzed, and summarized monthly financial and operational reports. • Exceeded proforma and NOI in Q2 2016 and maintained a 98% occupancy. • Three of four Leasing Consultants promoted to Assistant Community Managers throughout tenure. • Chosen to serve as the region’s APM TEAM training within 6 months of hire and selected as a Fairfield All- Star to implement policies and procedures nationwide. • Achieved a 100% corporate audit score in 2013. Show less

Assistant Community Manager / Leasing Consultant

• Mar 2011 - Mar 2013

• Assumed all leasing and accounting responsibilities of 276-unit lease-up community through use of Onesite and AMSI and was responsible for processing residential applications, preparing lease contracts, creating work orders for maintenance staff, updating internet advertisements and marketing collateral, handling residential concerns, and ensuring positive relationship with community vendors. • Negotiated and generated renewal contracts for maximum customer retention. • Planned and conducted audits/evaluations of management processes to evaluate the efficiency and effectiveness of program and management operations. • Provided advice, guidance, and direction in the coordination of residential events and company activities. • Audited accounts payable and accounts receivable for accurate billing to ensure proper and timely payments to vendors and from customers while serving as the vendor, contractor, and construction liaison to ensure accurate billing, work scheduling, and other property relations. • Surveyed competing residential entities to develop market knowledge and derive competitor analysis statistics to verify community’s success with outreach and marketing campaigns. • Developed and implemented training and education guides and materials for employees and other staff members throughout the organization to help with specific training needs. Show less

Leasing Consultant

• Aug 2010 - Mar 2011

• Assumed leasing duties of 309-unit stabilized community through use of Yardi. Leased to prospective residents to obtain a suitable apartment through 20 unique floor plans and utilized DLS to follow-up to those who did not lease during initial visit. • Tracked renewals and sent letters to expiring leases. • Created, designed, and developed marketing materials to drive business. • Ran reports and designed worksheets to help maintain office infrastructure. • Handled resident issues and evaluated ledgers. Show less