Administrative Assistant

• May 2022 - Present

Supervisor

• Mar 2017 - Jun 2022

• Supervise Patient Access Staff within various entry points of the healthcare facility, including the Emergency Department • Staff Scheduling – including weekends and holidays while taking into consideration PTO requests. • Registering hospital accounts with appropriate demographic and billing information for surgical, clinic and outpatient services patients. • Training and continuous education to staff on appropriate workflows, policies and procedures and changes that impact our current processes. • Taking part in conflict management with and in between staff members within my department. • Enforcing HR policies, procedures and protocols among staff working various shifts. • Constant quality review of hospital accounts to ensure proper billing and to identify insurance denials and reasons for denial. Show less

Informaticist

• 2010 - Mar 2017

• Train new associates how to utilize the current EHR (Epic) relevant to their areas of employment. • Assist current associates with troubleshooting issues within the current EHR and help resolve issues. • Place service tickets within the Remedy system when issues need to be resolved by groups not within our current department. • Modify and write curriculum(s) appropriate for different EHR applications and different associates. • Maintain the Physician Orders menu by modifying and developing new physician orders, protocols and pathways. • Maintain online Policies and Procedures. • Order supplies. • Update email distribution lists. • Enter call schedules into online system. Show less

Secretary Specialist

• May 2008 - Oct 2010

• Prepared agendas and compiled binders for meetings.• Answered phones.• Created and maintained monthly hospitalist schedule. Assisted in finding coverage for hospitalist shifts.• Compiled and submitted reimbursement forms for locum hospitalist physicians.• Entered call schedules into online systems• Maintain the Physician Orders menu by modifying and developing new physician orders, protocols and pathways.• Maintain online Policies and Procedures.• Order supplies.• Arranged monthly Grand Rounds/Diagnostic Challenge programs for providers.• Assisted in coordination of annual Doctors’ Day celebration.• Worked to get all provider files scanned into an electronic system.• Entered Standardized Orders into online database.• Handled all daily mail.• Back-up to Executive Assistant for Vice President of Medical Affairs in Medical Staff Services office. Show less

Data Information Specialist

• Aug 2004 - Oct 2008

• Registered patients in person and over the phone for clinic and hospital appointments.• Obtained demographic information for clinic and hospital appointments.• Obtained appropriate signatures for hospital and clinic forms.• Assisted patients and visitors with questions and directions within the medical center.