Experience

Sedgewick CMS

• United States
• Insurance
• 1 - 100 Employee

• Claims Customer Service Representative

  • Sep 2022 - Present

  -Managed a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency. -Recommend improvements to processes for improved company efficiency. -Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers. -Identify and address customer needs with a goal of complete satisfaction. -Managed a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency. -Recommend improvements to processes for improved company efficiency. -Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers. -Identify and address customer needs with a goal of complete satisfaction.



CourseCareers

• United States
• E-Learning Providers
• 700 & Above Employee

• Student

  • Sep 2022 - Present

  (Responsibilities) - Studied through an intensive three-month course in technology sales development. The curriculum included reading "How To Win Friends, and Influence People", "Fanatical Prospecting", "SPIN Selling". -The class was online in a video format making it my responsibility to log on and watch the videos outside of my normal working hours. -Role played with SPIN tactics on sales scenarios at least twice a week. (Achievements) -Devolved SPIN and BANT-related… Show more (Responsibilities) - Studied through an intensive three-month course in technology sales development. The curriculum included reading "How To Win Friends, and Influence People", "Fanatical Prospecting", "SPIN Selling". -The class was online in a video format making it my responsibility to log on and watch the videos outside of my normal working hours. -Role played with SPIN tactics on sales scenarios at least twice a week. (Achievements) -Devolved SPIN and BANT-related strategies for cold calls and first meetings. -Learned B2B cold outreach outreach tactics for relevant channels (Email, phone, LinkedIn) -Familiarized me with widely used CRM's such as Salesforce and Hubspot. -Intensely studied sales terminology, organizational structure, ideal customer profiles,buyer personas,sales cycles,prospecting, researching, and sales cadences. Show less (Responsibilities) - Studied through an intensive three-month course in technology sales development. The curriculum included reading "How To Win Friends, and Influence People", "Fanatical Prospecting", "SPIN Selling". -The class was online in a video format making it my responsibility to log on and watch the videos outside of my normal working hours. -Role played with SPIN tactics on sales scenarios at least twice a week. (Achievements) -Devolved SPIN and BANT-related… Show more (Responsibilities) - Studied through an intensive three-month course in technology sales development. The curriculum included reading "How To Win Friends, and Influence People", "Fanatical Prospecting", "SPIN Selling". -The class was online in a video format making it my responsibility to log on and watch the videos outside of my normal working hours. -Role played with SPIN tactics on sales scenarios at least twice a week. (Achievements) -Devolved SPIN and BANT-related strategies for cold calls and first meetings. -Learned B2B cold outreach outreach tactics for relevant channels (Email, phone, LinkedIn) -Familiarized me with widely used CRM's such as Salesforce and Hubspot. -Intensely studied sales terminology, organizational structure, ideal customer profiles,buyer personas,sales cycles,prospecting, researching, and sales cadences. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Production Assistant

  • Jul 2020 - Oct 2022

  At Amazon I had the duties to monitor employees in making sure proper production rates were kept. I also made sure there were no discrepancies in the schedule during the shift. At Amazon I had the duties to monitor employees in making sure proper production rates were kept. I also made sure there were no discrepancies in the schedule during the shift.



Park Nine Diner

• United States
• Restaurants

• Assistant Manager

  • Feb 2017 - Jun 2019



Viking Pest Control

• United States
• Consumer Services
• 100 - 200 Employee

• Administrative Assistant

  • Feb 2014 - Aug 2017