Experience

Columbia College

• United States
• Higher Education
• 700 & Above Employee

• Senior Director of Enrollment Services & Admissions Operations

  • Oct 2020 - Present

  • Management and oversight of the Enrollment Service Center, which is the college’s student-facing customer service experts in financial aid, student accounts, billing, and registration (call center and walk-in). Team consists of sixteen remote and on-campus staff members, including Assistant Director and Director.• Management and oversight of Admissions Operations, which is the college’s admissions application and document processing team with expertise in admissions policy, processes, and procedures. Team consists of ten remote staff members, including Associate Director and Investigator.• Develop optimum levels of leadership, encouragement, support, and talent develop to achieve goals and objectives of the Enrollment Management & Marketing Division. • Lead and supports projects to improve workflow efficiencies in the college’s systems as utilized by Admissions Operations and Enrollment Services, including Hyland OnBase, Ellucian Colleague, Salesforce/TargetX, and Cisco.• Collaborate with leadership across the college to improve processes and policies related to admission and the student experience. Key partners include Technology Services, Deans, Office of the Registrar, Regional Locations, Financial Aid, Compliance, Business Office, Student Success, and Institutional Research.• Hired as Admissions Events Manager in 2014 then promoted to Assistant Director of Admissions Events (2016), Assistant Director of Events & Operations (2017), Director of Operations (2018), and Senior Director of Enrollment Service Center & Admissions Operations (2020). Previous responsibilities included:o Developed and implemented large-scale recruitment and registration events for the Day Program, including Scholarship Day, Cougar Days, Preview Days, and Registration Events.o Served as Co-Advisor, trainer, and supervisor for the Student Ambassador program, employing 30 students to provide daily campus tours and event support.



Columbia College

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director of Admissions Events & Operations

  • Feb 2014 - Nov 2018

  • Coordinated the process and procedures of development and implementation of all admission events for both undergraduate and graduate admissions• Supervises the Events Team within Admissions, which collectively manages the front desk, registration events, recruitment events/activities, and the campus visit program.• Served as Co-Advisor, trainer, and supervisor for the Student Ambassador program, employing 30 students to provide daily campus tours and event support.• Utilize and maintain technology systems, including the CRM system, college databases, and internal project management software.• Manages sponsorships and partnerships with schools and community organizations.



Heart of Missouri United Way

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Development Associate

  • Jun 2012 - Jan 2014

  • Served as a point of contact for resource development volunteers, including the Community Campaign Chairs, University of Missouri Campaign Committee, more than 100 campaign volunteers, and Employee Campaign Coordinators at more than 200 partner businesses.• Worked in partnership with the Resource Development team in the planning, development, and implementation of fundraising, organizational, and outreach events. Liaison for Columbia’s Dolly Parton’s Imagination Library.• Developed and implemented the Account Management System in partnership with Igniting Business, which provides streamline communication and relationship management processes for campaign volunteers and United Way staff.

• Intern

  • Jan 2012 - Jun 2012

  • Office administration duties as assigned, including answer phones and directing calls.• Community Impact application process support, including compiling submitted applications and preparing for review meetings.• Volunteer Center support, including compiling agency site visit information, volunteer project management support, and administrative management of calendar projects.



Columbia College

• United States
• Higher Education
• 700 & Above Employee

• Student Assistant, Human Resources

  • Jun 2010 - May 2012

  • Responsible for assisting full-time staff within the Human Resources department• Main duties include: processing applications and updating the application database; assist with answering phones, helping walk-ins, and helping applicants with their applications; filing; processing name tag orders for the institution; assist with the Faculty and Staff Picnic and any other department events; and other general office work• Use Microsoft Office programs frequently, including Excel, Outlook, and Word. • Created new method of organizing and retrieving student employment applications