Experience

THE SEBEL
• Australia
• Hospitality
• 1 - 100 Employee
• Duty Manager

  • May 2023 - Present


Rixos Hotels

• Netherlands
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Nov 2021 - Mar 2023

  Based at Rixos Premium Saadiyat Island Hotel by Accor Hotels - Reporting to Assistant Front Office Manager. - Tracking Department Upselling - Tracking and crediting points for ALL ACCOR Loyalty Program - Department Paytrax on the system - Preparing monthly departmental training plan and providing necessary training. - Tracking and following up credit limit statement. - Department roster on a weekly basis Based at Rixos Premium Saadiyat Island Hotel by Accor Hotels - Reporting to Assistant Front Office Manager. - Tracking Department Upselling - Tracking and crediting points for ALL ACCOR Loyalty Program - Department Paytrax on the system - Preparing monthly departmental training plan and providing necessary training. - Tracking and following up credit limit statement. - Department roster on a weekly basis



Royal Rose Hotel

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Reception Supervisor

  • Nov 2020 - Oct 2021

  Taking charge of Reception operations on shift basis. Rotational night shifts as Acting Night Manager. Preparing ADTCA reports. Completing and overseeing daily tasks by receptionists. Preparing and filing daily reports. Other tasks given by HOD.

• Guest Relations Officer

  • Jun 2018 - Nov 2020

  Welcoming VIP guests and taking care of them until thier stay. Taking preferences and feedbacks for VIP and Long Stay guests. Courtesy calls for VIP and Long Stay guests. Attending guests in the Executive Lounge. Room inspection for VIP and Long Stay guests. Working in co-ordination with Reception, Housekeeping and F & B team to ensure all amenities and requests are dealt with.

• Guest Service Agent

  • Sep 2015 - Jun 2018

  Welcoming guests. Allocating rooms. Taking guest requests. Attending guest calls internal as well as external. Making reservations. Other tasks given by management.



Macagang Hotel and Resort

• Front Office Supervisor

  • Jun 2014 - Feb 2015

• Front Desk Agent

  • Jun 2012 - Jul 2014