Kimberly C.
Trainer at Independence Physician Management (IPM)- Claim this Profile
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Bio
Stephanie Scott, MSEd
Kimberly transitioned into a Corporate Trainer role approximately a year ago. Her dedication to the learners, her ability to navigate technology along with her classroom management skills have been impressive. Kimberly has shown such grace in her willingness to jump in headfirst with having little onboarding to her role. Despite the challenges, she successfully and competently graduated 100% of her new hire classes, which exceeded the throughput goal for training. Kimberly has demonstrated superior communication skills with the ability to effectively articulate training needs to an audience of leaders and peers alike. I am honored to recommend Kimberly for future trainer role opportunities. She would be an asset to any organization.
Stephanie Scott, MSEd
Kimberly transitioned into a Corporate Trainer role approximately a year ago. Her dedication to the learners, her ability to navigate technology along with her classroom management skills have been impressive. Kimberly has shown such grace in her willingness to jump in headfirst with having little onboarding to her role. Despite the challenges, she successfully and competently graduated 100% of her new hire classes, which exceeded the throughput goal for training. Kimberly has demonstrated superior communication skills with the ability to effectively articulate training needs to an audience of leaders and peers alike. I am honored to recommend Kimberly for future trainer role opportunities. She would be an asset to any organization.
Stephanie Scott, MSEd
Kimberly transitioned into a Corporate Trainer role approximately a year ago. Her dedication to the learners, her ability to navigate technology along with her classroom management skills have been impressive. Kimberly has shown such grace in her willingness to jump in headfirst with having little onboarding to her role. Despite the challenges, she successfully and competently graduated 100% of her new hire classes, which exceeded the throughput goal for training. Kimberly has demonstrated superior communication skills with the ability to effectively articulate training needs to an audience of leaders and peers alike. I am honored to recommend Kimberly for future trainer role opportunities. She would be an asset to any organization.
Stephanie Scott, MSEd
Kimberly transitioned into a Corporate Trainer role approximately a year ago. Her dedication to the learners, her ability to navigate technology along with her classroom management skills have been impressive. Kimberly has shown such grace in her willingness to jump in headfirst with having little onboarding to her role. Despite the challenges, she successfully and competently graduated 100% of her new hire classes, which exceeded the throughput goal for training. Kimberly has demonstrated superior communication skills with the ability to effectively articulate training needs to an audience of leaders and peers alike. I am honored to recommend Kimberly for future trainer role opportunities. She would be an asset to any organization.
Credentials
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Empathy for Customer Service Professionals
LinkedInMay, 2021- Nov, 2024 -
Time Management: Working from Home
LinkedInApr, 2020- Nov, 2024
Experience
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Independence Physician Management (IPM)
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Trainer
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Sep 2022 - Present
Conduct classroom training on system functionality for the complete spectrum of the revenue cycle including, but not limited to; charge capture, billing, claims, A/R follow-up, and payment posting. Accommodate all job descriptions within the CBO for start-up employees and future new hires. Develop and update curriculum. Provide new hire and refresher training. Compile and design training materials, related to revenue cycle functions, that provide clear instructions in an easy-to-read and understandable format. This includes manuals, job aids, tip sheets, webinars, computer-based training modules, and other materials as requested. Develops and implements a post-training quality improvement program that monitors staff performance post-training and works to ensure that staff released from training meet at least the minimum expected standards for productivity and quality. Conducts small group or one-on-one training to specific learning needs as needed. Show less
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Accolade, Inc.
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Corporate Instructor
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Aug 2021 - Jun 2022
Responsible for conducting Accolade’s onboarding and continuing education training; they seamlessly blend instructor-led training with self-driven learning materials and excellent documentation.Guides new employees through Accolade onboarding programs, including monitoring employee success to inform process improvement of current programs and new program development, implementation and evaluation.Administers programs that create a positive employee experience, while driving toward more proficiency and productivity of the team.Prepares lesson plans that include the method, media, and documentation to be presented; conducts needs assessment to determine the effectiveness of training programs and modifies delivery as needed.Supports employee’s personal growth and improvement throughout the New Hire Learning experience, creating individualized lesson plans which address areas of deficiency through extra practice.Coaches and inspires employees to embrace learning in areas outside of their comfort zone, so that they will be successful in their roles.Facilitates train-the-trainer sessions to develop future instructors and provides feedback to help them reach competency in delivery in the classroom and/or leadership during new hire development center phase.Coordinates daily classroom set-up and logistics including furniture and equipment (computer, monitors, headset) audio and video projection units. Manage clean-up post event.Executes additional activities and events such as Lunch and Learns, New Hire welcome activities, and class celebrations.Manage training schedule, attendance, and updates to curriculumMaintain communication channels with new hires and their managers regarding new hire performanceEnsures training curriculums are executed and works to ensure any deviations are well documented Show less
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Health Assistant
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Mar 2017 - Aug 2021
Answer questions around medical benefits, claims, care coordination and other complexities of thehealthcare system.Served as a subject matter expert for New Hires that have transitioned from training to live work environment. Selected to be a Guide for New Hire classes. Filled in as tenured Health Assistant in absence of Stew or Team LeadAssigned to VIP / Escalated members to deescalate or provide additional value. Educate and empower clients to navigate the healthcare system.Encourage the most efficient use of benefits for most cost effective advantage for clients.Collaborate with team to deliver the best possible customer experience.Build trusting relationships in order to get a holistic view of client to better assist them in managing care. Show less
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Resources for Human Development
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United States
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Non-profit Organizations
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700 & Above Employee
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Residential Advisor
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Mar 2011 - Aug 2017
Assist intellectually disabled individuals in home setting Prepare meal, assist with bathing and light housekeeping Administer medication as needed Accompany individual on various community outings Record accurate and timely documentation of house activities, behavior patterns and any abnormal events that may occur Assist intellectually disabled individuals in home setting Prepare meal, assist with bathing and light housekeeping Administer medication as needed Accompany individual on various community outings Record accurate and timely documentation of house activities, behavior patterns and any abnormal events that may occur
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Independence Blue Cross
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United States
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Insurance
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700 & Above Employee
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Appeals Specialist
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Aug 2009 - Mar 2017
Verify member coverage based on initial information given then determine case route. Train and verify the work of new employees to the triage process. Create a manual of appeal procedures to assist with training new staffDeliver valuable information with teammates as the need arises. Coordinate with compliance personnel and supervisor to update policies and procedures as neededAll Intake / Triage Specialist duties
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Intake / Triage Specialist
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Aug 2006 - Aug 2009
Create and analyze appeal case files utilizing all available information using databases and Microsoft WordPerform accurate data entry of informationManage various forms and letters to members and/ or their representatives. Assign cases to determination team. Perform outbound calls as needed to resolve issues or discrepanciesRespond to incoming telephone calls from internal and external customersReceive daily receipts, sorting and distribution of incoming mail, faxes and telephone inquiries from databasesTrain incoming staff on the daily Intake processDelegate tracking of incoming UPS shipments through a spreadsheetCreate and update forms used within unit as needed Show less
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Administrative Support Assistant
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Feb 2005 - Aug 2006
Oversaw and organized incoming CHIP and Adult Basic applications and renewalsInput member information into the Pennsylvania CAPS databaseKeep daily record of employee production sheets. Perform outbound calls to members as a reminder to return renewal forms
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Education
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2011 - 2015
Saint Joseph's University
Bachelor's degree, Health Administration and Organizational Development -
2010 - 2011
Temple University
Social Work -
2005 - 2010
Manna
Certificate
Community
