Experience

INFOMEDIA GROUP, INC. DBA CARENET HEALTHCARE SERVICES

• United States
• Medical Practices
• 1 - 100 Employee

• Engagement Enrollment Specialist

  • Jan 2022 - Present

  Currently I handle both inbound and outbound calls with 5 different scripts/programs. I am able to fully explain their eligible program details to members of all backgrounds. Multitasking between wellness programs is a definitive part of my current job. Concluding with overcoming any objections and scheduling the enrollment appointment at the members availability. Maintain current updates on program offers, utilized technology and adherence to HIPPA federal law requirements. Currently I handle both inbound and outbound calls with 5 different scripts/programs. I am able to fully explain their eligible program details to members of all backgrounds. Multitasking between wellness programs is a definitive part of my current job. Concluding with overcoming any objections and scheduling the enrollment appointment at the members availability. Maintain current updates on program offers, utilized technology and adherence to HIPPA federal law requirements.



Arise for client Key Bank

• Claims (Fraud)

  • Jan 2021 - Jan 2022

  I initiate disputes for unauthorized charges and ATM non-dispense, I also provide updates to the card holders about previous claims they have filed. Deescalate angry callers. Set the expectations of the dispute process and ensure the card holder has all information needed by the end of the call to facilitate a one call resolution. I have worded remotely as far back as 2004 and work well without supervision. I initiate disputes for unauthorized charges and ATM non-dispense, I also provide updates to the card holders about previous claims they have filed. Deescalate angry callers. Set the expectations of the dispute process and ensure the card holder has all information needed by the end of the call to facilitate a one call resolution. I have worded remotely as far back as 2004 and work well without supervision.


Always Money
• Financial Services
• 1 - 100 Employee
• Customer Service Representative

  • Aug 2019 - Mar 2020

Credit Central, LLC
• United States
• Financial Services
• 1 - 100 Employee
• Customer Service Representative

  • Nov 2018 - Jan 2019

the tower luxury apartments
• Leasing Consultant

  • Aug 2018 - Oct 2018

Synovus
• United States
• Financial Services
• 700 & Above Employee
• Bank Teller

  • Apr 2018 - Jun 2018

Benchmark Wedding Rings
• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee
• Customer Service Team Lead

  • Jan 2016 - Sep 2017

FIS GLOBAL SERVICES
• India
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Customer Service Representative

  • Oct 2014 - Aug 2015

EBSCO Industries, Inc.
• United States
• Information Services
• 200 - 300 Employee
• Accounts Receivable Specialist

  • Jul 2011 - Jul 2014

Liveops, Inc.
• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• Customer Service Representative

  • Jan 2004 - Jan 2006

west at home
• United States
• Hospitals and Health Care
• Customer Service Representative

  • Jan 2004 - Jan 2006