Experience

New Nexus Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Digital Content Manager

  • Dec 2020 - Present



J.B. Hunt Transport Services, Inc.

• United States
• Truck Transportation
• 700 & Above Employee

• Client Manager III, Truckload

  • Jan 2020 - Dec 2020

• Truckload Key Customer Manager

  • Oct 2017 - Jan 2020

• Customer Experience Manager

  • Jan 2017 - Oct 2017

• Truckload Key Customer Manager

  • Mar 2015 - Dec 2016

  • Manage sales growth opportunities and execution by leveraging internal relationships with all key players involved in the life cycle of an order• Establish customer relationships at the planning and decision making level through on-site customer visits, conferences, quarterly KPI reviews, and pre-bid meetings• Ensure customer commitments are being met and executed to meet customer expectations and following the internal business plan• Identify growth opportunities through tender acceptance, providing spot rates, and targeting solicitation of non-awarded lanes using bid data• Data analysis of turn down trends, service metrics, commitment compliance, utilization scorecard, P&L statements, and internal business operating reporting to manage and improve execution, asset management, driver utilization, profitability, and account growth• Coach account representatives in all areas including load set up, operations problem solving, and communication with customer to provide premium customer experience Show less

• Operations Management Assistant, Truckload

  • Jul 2014 - Mar 2015

  • Administrative and project management support for Truckload Sr. Vice Presidents, Vice Presidents, and Directors• Acted as “Culture Keeper” of the Truckload business segments through events, department communication, and positive example setting to enourage team morale• Responsible for project management, process development and improvement• Assisted with bid review administrative tasks and research to support Truckload Pricing • Content creation for JBHtv and Trucktalk blog, created and designed the Truckload division homepage on JB Hunt homepage Show less

• Management Assistant, Sales, ICS

  • Oct 2013 - Jun 2014

  Providing administrative and project management support for ICS & Sales Sr Vice Presidents and Vice Presidents, and the entire Integrated Capacity Solutions business segment.Responsible for developing and improving processes, managing multiple projects, creating presentations, scheduling and coordinating meetings and conferences, and business segment events.Responsible for setting up all new hires within the ICS business segment.Acting as a liason with other departments including outside agencies and visitors, including high-level staff such as CEO's, Presidents, and Sr. Vice Presidents. Show less

• Transportation Representative

  • Oct 2012 - Oct 2013

  Marketing, servicing, and promoting transportation products and services* Soliciting freight from existing customers* Booking loads tendered from customers, tracing loads, and other related duties* Maintaining and building relationships with customers to maximize business* Member of corporate ICS branch of the year* Lead customer service fundamentals class for Business development/RISE program* Managed customer service for Costco, BJ's Wholesale, ES3, C &S Wholesale, Tempurpedic, Kroger and Starbucks accounts in the brokerage division Show less

• Account Representative

  • Oct 2010 - Oct 2012

  Soliciting and scheduling customer freight to meet capacity goals* Developing and maintaining customer relationships to maximize business* Entering customer orders into system and tracking orders as required to ensure on time, damage free service* Setting pick-up and delivery appointments to ensure timely delivery and maximize customer satisfaction* Negotiating spot prices to secure incremental volume to meet capacity needs* Completed Advanced Account Representative training program to become company bonus eligible* Recognized as JB Hunt Marketing department MVP May 2011 as voted by coworkers and management* Managed accounts such as Hasbro, Natural Balance Pet Foods, Osbourne Hessey Logistics, Red Bull Show less



Gusano's Chicago Style Pizzeria

• Floor Manager

  • Oct 2008 - Apr 2010

  Responsible for assisting and overseeing all areas of operation for Gusano’s Chicago Style Pizzeria including: new employee training, hiring, inventory replenishment, wait staff, opening and closing duties, and daily accounting * Promoted from server to shift leader to assistant manager in 5 months after being recognized for leadership and organizational skills * Moved from Bentonville to Fayetteville location expressly to drive sales, improve work environment and reenergize underperforming location * Developed web-based advertising and promotional site through various social networking sites Show less