Customer Service Representative

• Jun 2022 - Present

Travel Consultant

• Apr 2018 - May 2022

International Travel Consultant

• Aug 2016 - Apr 2018

Corporate Account Coordinator

• Nov 2011 - Aug 2016

Key responsibilities include: -Served as a primary contact for all corporate clientele and IT Managers from a number of different companies - Acted as liaison between corporate clients or telecom administrators and Roger’s Business Support Group - Handled day to day business requests, effectively managed situations requiring escalation to a variety of channels - Responsible for processing activations/upgrades, prompt delivery of products and hardware related issues - Actively and successfully managed and controlled client complaints and plan related issues - Receipt of numerous accolades from both client, vendor and management - Distribute daily duties to members of the team to ensure that our company maintains the highest level of customer satisfaction Show less

Bartender

• Sep 2010 - Dec 2011

My responsibilities included: • Greet customers as they enter and seat them appropriately • Ask for orders and fill food and beverage orders as required • Deliver orders to the customers after ensuring accuracy • Made and Served alcoholic and non-alcoholic drinks as instructed • Ensure service station is well stocked • Ensure all food items are prepared to the highest of standards • Clean up after the customers have left • Worked in a fast paced environment • Handled large amounts of cash and preformed opening and closing cash duties • Took beginning and ending inventories to ensure accuracy Show less

Bartender / Server

• 2009 - 2010

My responsibilities included: • Highly skilled in mixing, garnishing and serving drinks in keeping with bar’s specifications • Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing • Demonstrated ability to keep the bar organized, stocked and clean • Able to help guests in selecting menu items • Track record of taking and delivering orders quickly My responsibilities included: • Highly skilled in mixing, garnishing and serving drinks in keeping with bar’s specifications • Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing • Demonstrated ability to keep the bar organized, stocked and clean • Able to help guests in selecting menu items • Track record of taking and delivering orders quickly

Server

• May 2008 - Jul 2008

My responsibilities included: • Located in Dublin, Ireland • Took beverage orders from patrons, place and delivered orders quickly • Checked back after delivery of beverages to make sure maximum guest satisfaction • Observed guests to reply to any extra needs • Presented check for payment and provided change • Kept station clean, set up and took down station tables properly • Maintained table appearance by pre-bussing, checked drink levels, removed clutter and provided sufficient napkins Show less

Front of House Supervisor

• 2004 - 2008

My responsibilities included: • Scheduled all front of the house employees • Balanced and deposited all cash flow through the restaurant • Trained all new servers and bartenders • Communicating with Chef and staff to maintain teamwork environment • Monitored liquor inventories and placing new orders when stock was low • Processed ‘End of Day’ reports • Programmed and maintained Silverware Point of Sales system My responsibilities included: • Scheduled all front of the house employees • Balanced and deposited all cash flow through the restaurant • Trained all new servers and bartenders • Communicating with Chef and staff to maintain teamwork environment • Monitored liquor inventories and placing new orders when stock was low • Processed ‘End of Day’ reports • Programmed and maintained Silverware Point of Sales system

Team Leader

• 2002 - 2004

My responsibilities included: • Scheduled all front of the house employees • Balanced and deposited all cash flow through the restaurant • Trained all new servers and bartenders • Communicating with Chef and staff to maintain teamwork environment • Monitored liquor inventories and placing new orders when stock was low • Processed ‘End of Day’ reports • Programmed and maintained Silverware Point of Sales system My responsibilities included: • Scheduled all front of the house employees • Balanced and deposited all cash flow through the restaurant • Trained all new servers and bartenders • Communicating with Chef and staff to maintain teamwork environment • Monitored liquor inventories and placing new orders when stock was low • Processed ‘End of Day’ reports • Programmed and maintained Silverware Point of Sales system