Experience

BRIER OAK ON SUNSET LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Admissions

  • Apr 2019 - Present

  Ensure that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights. Review referrals from different hospitals to make sure that the facility is able to meet the patient’s needs prior to admission. Responsible for verifying insurance, securing authorizations and letter of agreement prior to admission and building relationships with hospital and insurance case managers. Ensure that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights. Review referrals from different hospitals to make sure that the facility is able to meet the patient’s needs prior to admission. Responsible for verifying insurance, securing authorizations and letter of agreement prior to admission and building relationships with hospital and insurance case managers.



St. Vincent Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Insurance Verification Specialist

  • May 2018 - Apr 2019

  Responsible for creating accounts, and registering patients to the system. Checking patient’s insurance if it is contracted with the hospital and obtaining LOA if needed and/or obtaining prior authorization with hard copy from the insurance if needed. Verify patient’s insurance benefits, assuring that the correct insurance information is up to date and on-file. Calculating estimated copay, co-insurance, and out of pocket as well as calling the patient prior to the appointment to inform and collect their financial responsibility, setting up payment plans if needed. Show less



Brier Oak on Sunset

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Admissions

  • May 2015 - Dec 2017

  Manage the Center customer flow, admissions process including community sales, referral management and admission sign-in through post-admission utilizing Point Click Care. Meet census goals by working with the center’s interdisciplinary team and Genesis HealthCare Area entities to coordinate customer flow into and through the nursing center. Ensure that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights. Review referrals from different hospitals to make sure that the facility is able to meet the patient’s needs, verifying insurance and build relationship with case managers. Show less



The Rehabilitation Center on La Brea

• Admissions Coordinator

  • Aug 2014 - May 2015

  In collaboration with the Director of Admissions, maximize center or cluster census, implement an effective, streamlined admissions process on a 24-hour, 7-days per week basis, ensure admission sign-in compliance and high level of customer satisfaction. Ensure proper completion, signing and distribution of paperwork in accordance with Admission Sign-In policy and procedure.

• Receptionist

  • Jul 2014 - Aug 2014

  Responsible for operation of the switchboard and paging system. Answers all incoming calls, redirecting them as needed. Greets visitors and gives directions to residents, visitors, and guests and supports clerical activities. Coordinates outgoing and incoming mail to Center. Performs other duties as requested.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Cashier, Certified Copy & Print Expert

  • Dec 2012 - Jan 2015

  Ensuring that customers are greeted with a smile during their check out using POS system while providing great customer service experience. I always make sure that I keep knowledge of the store merchandise and promotions so that customers can find everything that they need easily. Since I ‘am always scheduled for closing shift, I always clean the store so it can be ready for business the next day, while finishing and doing quality check on the pending orders in the copy center. Ensuring that customers are greeted with a smile during their check out using POS system while providing great customer service experience. I always make sure that I keep knowledge of the store merchandise and promotions so that customers can find everything that they need easily. Since I ‘am always scheduled for closing shift, I always clean the store so it can be ready for business the next day, while finishing and doing quality check on the pending orders in the copy center.