Kimberly Genazzio
Restaurant Server- The Kitchen, Velvet Bar and Lounge at Hard Rock Hotel at Universal Orlando- Claim this Profile
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Bio
LinkedIn User
Kim is an ambitious, eager, and professional young woman. It was an absolute pleasure to manage her at The Doubletree and help her to grow in professional life. If there was ever anything I needed assistance with, I knew that I could seek Kim for assistant with confidence that it would get done the first time around. It was so nice knowing that even though she was working 2 jobs, she would always show up to work and do her best. She has excellent communication skills which will prove beneficial in her future endeavors. I am so sad that I could not take her with me on my move to Texas...but I would have if I could! Kim would be an excellent candidate for anyone seeking a coachable, willing to learn, flexible employee...who also possesses the common sense and intelligence that can be so find!
LinkedIn User
Kim is an ambitious, eager, and professional young woman. It was an absolute pleasure to manage her at The Doubletree and help her to grow in professional life. If there was ever anything I needed assistance with, I knew that I could seek Kim for assistant with confidence that it would get done the first time around. It was so nice knowing that even though she was working 2 jobs, she would always show up to work and do her best. She has excellent communication skills which will prove beneficial in her future endeavors. I am so sad that I could not take her with me on my move to Texas...but I would have if I could! Kim would be an excellent candidate for anyone seeking a coachable, willing to learn, flexible employee...who also possesses the common sense and intelligence that can be so find!
LinkedIn User
Kim is an ambitious, eager, and professional young woman. It was an absolute pleasure to manage her at The Doubletree and help her to grow in professional life. If there was ever anything I needed assistance with, I knew that I could seek Kim for assistant with confidence that it would get done the first time around. It was so nice knowing that even though she was working 2 jobs, she would always show up to work and do her best. She has excellent communication skills which will prove beneficial in her future endeavors. I am so sad that I could not take her with me on my move to Texas...but I would have if I could! Kim would be an excellent candidate for anyone seeking a coachable, willing to learn, flexible employee...who also possesses the common sense and intelligence that can be so find!
LinkedIn User
Kim is an ambitious, eager, and professional young woman. It was an absolute pleasure to manage her at The Doubletree and help her to grow in professional life. If there was ever anything I needed assistance with, I knew that I could seek Kim for assistant with confidence that it would get done the first time around. It was so nice knowing that even though she was working 2 jobs, she would always show up to work and do her best. She has excellent communication skills which will prove beneficial in her future endeavors. I am so sad that I could not take her with me on my move to Texas...but I would have if I could! Kim would be an excellent candidate for anyone seeking a coachable, willing to learn, flexible employee...who also possesses the common sense and intelligence that can be so find!
Credentials
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Certified Guest Service Professional
American Hotel & Lodging AssociationMar, 2017- Nov, 2024
Experience
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Hard Rock Hotel at Universal Orlando
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United States
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Hospitality
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1 - 100 Employee
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Restaurant Server- The Kitchen, Velvet Bar and Lounge
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May 2021 - Present
-Delivering and exceeding both Hard Rock and Loews Hotels’ service standards - Swiftly and successfully resolve conflicts resulting in guest satisfaction - Warmly greet new and returning guests and develop relationships resulting in customer loyalty - Memorize over 30 menu items in order to give customized recommendations to guests - Cross trained in various departments to exceed business demands - Actively seeking innovative ways to increase operational efficiency -Delivering and exceeding both Hard Rock and Loews Hotels’ service standards - Swiftly and successfully resolve conflicts resulting in guest satisfaction - Warmly greet new and returning guests and develop relationships resulting in customer loyalty - Memorize over 30 menu items in order to give customized recommendations to guests - Cross trained in various departments to exceed business demands - Actively seeking innovative ways to increase operational efficiency
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The Escape Game
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United States
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Entertainment Providers
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200 - 300 Employee
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Game Guide
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Mar 2021 - May 2021
-Reset and organized escape rooms and puzzles in a timely, detail-oriented fashion -Lead groups of 2-12 people in an escape room -Clearly communicated objectives and guidelines to players -Monitored customer experience, provided assistance through discreet and well-thought statements -Provided and explained rules of the game to players -Used game guide system software to monitor games to ensure safety and guest enjoyment -Demonstrated operational excellence by ensuring all… Show more -Reset and organized escape rooms and puzzles in a timely, detail-oriented fashion -Lead groups of 2-12 people in an escape room -Clearly communicated objectives and guidelines to players -Monitored customer experience, provided assistance through discreet and well-thought statements -Provided and explained rules of the game to players -Used game guide system software to monitor games to ensure safety and guest enjoyment -Demonstrated operational excellence by ensuring all game components worked properly -Provided innovation through last-minute repairs and character building -Advised customers on purchases and promotions - Deep cleaning of rooms after each game to adhere to COVID-19 safety precautions Show less -Reset and organized escape rooms and puzzles in a timely, detail-oriented fashion -Lead groups of 2-12 people in an escape room -Clearly communicated objectives and guidelines to players -Monitored customer experience, provided assistance through discreet and well-thought statements -Provided and explained rules of the game to players -Used game guide system software to monitor games to ensure safety and guest enjoyment -Demonstrated operational excellence by ensuring all… Show more -Reset and organized escape rooms and puzzles in a timely, detail-oriented fashion -Lead groups of 2-12 people in an escape room -Clearly communicated objectives and guidelines to players -Monitored customer experience, provided assistance through discreet and well-thought statements -Provided and explained rules of the game to players -Used game guide system software to monitor games to ensure safety and guest enjoyment -Demonstrated operational excellence by ensuring all game components worked properly -Provided innovation through last-minute repairs and character building -Advised customers on purchases and promotions - Deep cleaning of rooms after each game to adhere to COVID-19 safety precautions Show less
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Hilton Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Server- Tropics Pool Bar & Grill
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Jan 2019 - Mar 2020
- Provided excellent service according to Hilton Resort standards - Multitasked and worked at a very fast-paced and high-volume restaurant - Responded to guest requests in a timely, friendly, and efficient manner - Ensured guest satisfaction throughout guest’s entire dining experience - Provided excellent service according to Hilton Resort standards - Multitasked and worked at a very fast-paced and high-volume restaurant - Responded to guest requests in a timely, friendly, and efficient manner - Ensured guest satisfaction throughout guest’s entire dining experience
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DoubleTree by Hilton
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United States
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Hospitality
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700 & Above Employee
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Food And Beverage Supervisor
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Dec 2017 - Aug 2018
- Managed a staff up to 10 team members at a time and oversaw shift change - Ensured all guests had a positive dining experience - Ensured quality and efficiency of all food and drinks served - Oversaw that health and safety protocols were being followed in front and back of house - Responsible for weekly tip reports of all F&B employees
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Server- Trellis, In-Room Dining, Banquets
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Sep 2017 - Dec 2017
- Adhered to Doubletree and Hilton standards when serving guests - Cross trained in various departments to reach business demands - Demonstrated the ability to work in a face-paced, stressful environment - Executed high efficiency in verbal and written communication skills
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Front Desk Agent
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Oct 2016 - Sep 2017
- Maintained guest satisfaction throughout their entire stay - Provided up-to-date information about the hotel, available rooms, rates, amenities, etc. - Coordinated with other departments on the hotel’s and guest’s needs - Provided exceptional guest service to all guests within the hotel - Greeted and assisted all guests entering and leaving the hotel with exceptional guest service - Acted as Manager on Duty when staffing was low
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Rcb Enterprises Inc
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Concession Stand Manager- Frontier Field
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Mar 2017 - Sep 2017
- Took daily inventory of concession stand products - Oversaw a staff up to 20 people each day - Organized the flow of the concession stand: cooks, food preps, cashiers, stockers - Maintained and upheld proper health standards for food and employees - Kept up with the high volume of sales averaging up to $10,000 per day - Took daily inventory of concession stand products - Oversaw a staff up to 20 people each day - Organized the flow of the concession stand: cooks, food preps, cashiers, stockers - Maintained and upheld proper health standards for food and employees - Kept up with the high volume of sales averaging up to $10,000 per day
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Education
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2018 - 2022
University of Central Florida – Rosen College of Hospitality Management
Bachelor's degree, Hospitality Management -
2015 - 2017
Monroe Community College
Associate's degree, Hotel Management
Community
