Experience

SeaQuest

• United States
• Entertainment Providers
• 1 - 100 Employee

• General Manager

  • Nov 2019 - Present

  As the General Manager of SeaQuest in Folsom, I oversee the daily operations of our facility, foster team development, and ensure the continued health and safety of our animal collection. After becoming General Manager, I also successfully executed the duties of Guest Services Manager, Office Manager and Program Manager simultaneously for months while these positions were in transition. My current responsibilities include HR, payroll, scheduling, purchasing, office administration tasks, guest services management, and caring for a variety of exotic animals in an interactive zoo/aquarium setting. I have a passion for animal welfare and conservation, and I strive to create a positive and educational environment for our guests and team members. Show less

• Guest Services Manager

  • Jul 2019 - Nov 2019

  While serving as Guest Services Manager, I managed a team of over 20 employees. My primary roles and responsibilities included team member training, department scheduling, resolving guest issues, and creating a fun and educational environment for guests.

• Program Manager

  • Jun 2019 - Nov 2019

  At SeaQuest, the Programs Manager is responsible for: planning, organizing and hosting community outreach events, visiting local schools and businesses to create partnerships, establishing local marketing campaigns, and communicating SeaQuest Home Office marketing campaigns to the team on site. One of my projects while serving as SeaQuest's Programs Manager was developing and leading a STEM focused summer camp in 2019.

• Office Manager

  • Sep 2018 - Sep 2019

  My roles and responsibilities as Office Manager included, but were not limited to: HR, payroll, purchasing, accounting, maintaining our facilities filing system and office organization, managing the facilities digital content, and assisting guests via email or phone with questions or concerns. As part of my HR duties as Office Manager, I served as an unbiased mediator for staff disputes and lead all necessary disciplinary and/or coaching discussions.



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Account Manager and Customer Relations Liaison

  • Jun 2018 - Sep 2018

  My job duties included managing customer accounts, handling confidential information in a discreet and secure manner, maintaining hard copy and digital records, processing payments, writing P & C insurance policies, managing multiple phone lines in an office setting, communicating complex insurance policies to clients in laymen's terms, recruiting for the Farmer District Office, and customer acquisition.

• Customer Service Representative

  • Feb 2018 - Jun 2018

  As a CSR I assisted customers with insurance questions and/or concerns, processed payments, updated client information and policies, quoted new business, managed office operations on a daily basis, maintained the agency's digital and hardcopy filing systems, answered phone lines, maintained our calendar, and scheduled appointments.



Santa Maria Joint Union High School District

• United States
• Education Management
• 1 - 100 Employee

• Substitute Teacher

  • Aug 2016 - Jun 2018

  As a substitute teacher with the Santa Maria Joint Union High School District, I assumed all duties of the regular classroom teacher during my work days. During the 2016-2017 school year I performed my student teaching at Earnest Righetti High School under the guidance of my Master Teacher Laura Branch and substitute taught whenever possible. I primarily taught General Science and AP Environmental Science as part of my teaching credential program through Cal Poly, San Luis Obispo. I designed my own lessons around the principles of Universal Design for Learning and created engaging, hands-on science labs. In addition, I enforced school rules and policies, while working to maintain a productive, safe, and culturally responsive learning environment for my students. Show less



Eureka! Restaurant Group

• United States
• Hospitality
• 200 - 300 Employee

• Restaurant Services

  • Jun 2017 - Feb 2018



Magorian Mine Services

• United States
• Mining
• 1 - 100 Employee

• Social Media Coordinator

  • Apr 2015 - Jul 2016

  My work at Magorian Mine Services (MMS) focused on marketing and social media management. I created public profiles for MMS to assist the company in connecting with customers on social media sites. My job was to create and manage accounts in an effort to help develop an interactive business-customer relationship for MMS. I also provided office support when needed. My work at Magorian Mine Services (MMS) focused on marketing and social media management. I created public profiles for MMS to assist the company in connecting with customers on social media sites. My job was to create and manage accounts in an effort to help develop an interactive business-customer relationship for MMS. I also provided office support when needed.



Placer Union High School District

• Substitute Teacher

  • Nov 2015 - Jun 2016

  I worked as a substitute teacher for Placer Union High School District during the 2015-2016 school year. As a substitute, I assumed the duties of a regular classroom teacher during my work days. I enforced school rules and policies, taught a variety of high school subjects, and worked to maintain a safe and productive learning environment for all students. I worked as a substitute teacher for Placer Union High School District during the 2015-2016 school year. As a substitute, I assumed the duties of a regular classroom teacher during my work days. I enforced school rules and policies, taught a variety of high school subjects, and worked to maintain a safe and productive learning environment for all students.



Mikuni Kaizen

• Roseville, California

• Hostess, Cashier and Server

  • Feb 2014 - Oct 2014



Emily's Bakery

• Santa Cruz, CA

• Retail and Bakery Associate

  • Aug 2013 - Jan 2014

  As a retail and bakery associate at Emily's Bakery, my main responsibilities are to assist customers with bakery and deli orders, operate the cash register, make espresso drinks, and maintain the overall cleanliness and organization of the bakery. I pride myself on providing customers with cheerful and effective service. As a retail and bakery associate at Emily's Bakery, my main responsibilities are to assist customers with bakery and deli orders, operate the cash register, make espresso drinks, and maintain the overall cleanliness and organization of the bakery. I pride myself on providing customers with cheerful and effective service.



Santa Cruz County Human Services Department

• Government Administration
• 1 - 100 Employee

• In-Home Support Services Provider

  • Jun 2013 - Jan 2014

  I provide in-home care and assistance to disabled clients. My duties range from cooking and cleaning, to helping clients with personal tasks. I provide in-home care and assistance to disabled clients. My duties range from cooking and cleaning, to helping clients with personal tasks.



O'Neill Sea Odyssey

• Santa Cruz, CA

• Summer Intern

  • Jun 2013 - Sep 2013

  I am currently excelling in an internship at O'Neill Sea Odyssey. O'Neill Sea Odyssey is a grant supported program that provides hands-on educational experiences for 4th-6th grade students from schools throughout Central California. The program focuses on ocean and environmental education. I am currently excelling in an internship at O'Neill Sea Odyssey. O'Neill Sea Odyssey is a grant supported program that provides hands-on educational experiences for 4th-6th grade students from schools throughout Central California. The program focuses on ocean and environmental education.



The Sanctuary Exploration Center

• Santa Cruz, CA

• Summer Intern

  • May 2013 - Sep 2013

  I am a volunteer and an intern at the Sanctuary Exploration Center. The Sanctuary Exploration Center is a non-profit, free admission visitor center located near the Santa Cruz Wharf. The center's main goals are to educate the public on the wonders of the Monterey Bay National Marine Sanctuary and to increase environmental awareness. I am a volunteer and an intern at the Sanctuary Exploration Center. The Sanctuary Exploration Center is a non-profit, free admission visitor center located near the Santa Cruz Wharf. The center's main goals are to educate the public on the wonders of the Monterey Bay National Marine Sanctuary and to increase environmental awareness.



World Market

• United States
• Retail
• 700 & Above Employee

• Sales Representative

  • Jun 2010 - Sep 2010

  As a sales representative, my main responsibilities were to assist customers on the sales floor and to operate the cash register. It was my job to provide friendly, helpful and effective service to customers. I worked to keep the store organized, set up and maintained seasonal displays, and restocked shelves. I would also occasionally unload merchandise from storage containers. As a sales representative, my main responsibilities were to assist customers on the sales floor and to operate the cash register. It was my job to provide friendly, helpful and effective service to customers. I worked to keep the store organized, set up and maintained seasonal displays, and restocked shelves. I would also occasionally unload merchandise from storage containers.



Venita Rhea's Restaurant

• Hostess

  • Jul 2008 - Aug 2009

  I provided excellent customer service as a hostess at Venita Rhea's. I managed the restaurant's reservation book and seating chart. As part of my hostess duties, I worked the cash register, greeted and seated guests, took drink orders, filled out gift certificates, did basic cleaning around the restaurant, and bussed tables. I provided excellent customer service as a hostess at Venita Rhea's. I managed the restaurant's reservation book and seating chart. As part of my hostess duties, I worked the cash register, greeted and seated guests, took drink orders, filled out gift certificates, did basic cleaning around the restaurant, and bussed tables.