Experience

Aurora Behavioral Health System

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Director of Patient Financial Services -Business Office , Communications & Utilization Review

  • May 2022 - Present

  San Diego, California, United States



Care Medical Transportation /Liberty Ambulance LLC.

• VP/Senior Director

  • Mar 2015 - May 2022

  San Diego, California, United States Committed and technically skilled business professional with a leadership skill set developed through experience as a Manager, Director and Vice President. I have significant strengths in operations, systems, recoverable collections, audits, claims, contract & legal negotiations, team building and dispute resolution. I have a proven history of excelled proficiency in resolving organization and departmental challenges with innovative solutions, systems and process improvements, having… Show more Committed and technically skilled business professional with a leadership skill set developed through experience as a Manager, Director and Vice President. I have significant strengths in operations, systems, recoverable collections, audits, claims, contract & legal negotiations, team building and dispute resolution. I have a proven history of excelled proficiency in resolving organization and departmental challenges with innovative solutions, systems and process improvements, having successfully increased efficiency and customer satisfaction. Eager to gain full-time employment with a company to utilize my leadership competencies in an Executive Management Role. This will include my extensive experience with managing people, billing resolutions, insurance issues related to healthcare receivables, governmental and commercial programs and provider contract negotiations. Show less



San Diego Fertility Center

• Senior Director of Finance

  • Jun 2001 - Oct 2014

  Oversee business department managing a staff of six and an annual $6 M budget for an office of 30 employees. Explain treatment plans to patients, sell financial packages for services, and up sell services by explaining risk factors. Analyze patient finances to determine most appropriate financing options, and advise on available financial assistance. Work with outside agencies, and coordinate with third parties, attorneys, and patients internationally. Manage AP/AR and prepare consolidated… Show more Oversee business department managing a staff of six and an annual $6 M budget for an office of 30 employees. Explain treatment plans to patients, sell financial packages for services, and up sell services by explaining risk factors. Analyze patient finances to determine most appropriate financing options, and advise on available financial assistance. Work with outside agencies, and coordinate with third parties, attorneys, and patients internationally. Manage AP/AR and prepare consolidated financial statements for the company's four divisions. Train new employees in accounting, sales, medical insurance, financial analysis, and reporting systems. Research the industry for new trends, and work with physicians to apply to the center. Work closely with patients to ensure total satisfaction. Created "Success Guarantee" program that increased sales by 40%. Continually develop new financial programs that increase customer options and lead to increased sales. Developed relationships with outside agencies that increased revenue by 60% Show less



Healthcare Financial Services

• Account Manager

  • Jan 2000 - Jun 2001

  Cold called companies to acquire; openings, and cold called candidates to fill positions. Attended trade shows and visited universities to find qualified candidates. Handled finances, reporting, and candidate pre-screens, and maintained company relationships. Consistently top one or two in sales and client retention of 15 recruiters.



Scripps Clinic

• Account Manager/Business Manager

  • Dec 1997 - Jan 2000

  Managed patient business accounts, collected payments, and aided patients unable to pay. Resolved patient issues and problems and served as patient advocate. Trained new business office employees at all levels. Billed medical insurance companies, and audited accounts to ensure accuracy. Consistently number one in collections and customer satisfaction out of 50 employees.



Rancho Bernardo Chiropractic

• Office Manager

  • Jan 1987 - Jan 1997

  Managed a staff of four employees and assisted in therapy. Worked as back office medical assistant and front desk receptionist. Handled all aspects of medical billing and collections. Created package pricing for treatments, increasing sales.