Experience

eBridge Connections

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Application Support Specialist

  • Sep 2015 - Present

  •eBridge and ePortal login failures•Connectivity issues•eBridge database corruption•Exporting eBridge solutions•Troubleshooting unattended processes•Adding carrier in the ASN module•Importing and exporting of profiles•Communications issues, sending and receiving of documents•New X12 standards for the eBridge Translator•Functional Acknowledgements not being created/received•Troubleshooting posting, import/exporting errors•Creating new users and configuring security profiles•Resolving validation errors in eBridge and on ePortal•Troubleshooting of existing eBridge maps, such as mapping failures•ePortal configuration assistance for eCommerce and eBridge On The Cloud (EOTC)•Troubleshooting business rule issues



KPM Industries Ltd.

• Canada
• Wholesale Building Materials
• 1 - 100 Employee

• Business Systems Analyst

  • Jun 2013 - Jan 2015

  - Data mining and developing reports using reporting tools sucha as SSRS and Crystal- Work with decision makers to define business requirements and system goals and to help identify/resolve business sytem issues- Assist in the planning and implementation of applications at the enterprise level- Coordinate and perform in-depth tests, including end-user reviews for modified and new systems- Provide orientaton and training to end users- Analyze existing systems and look for improving and further leveraging- Play a vital role in the systems developement process- Administer and maintain ERP user accounts and access rights- Work with ERP and third party consultants to schedule installs, upgrades and troubleshoot system problems

• Systems Administrator

  • Apr 1997 - Jun 2013

  •Provide day-to-day support and problem resolution of PC hardware and software issues for all end users•Record and maintain technical support requests in the help desk ticketing system•Imaging and deployment of new desktop and mobile computer systems following company defined standards•Set up and configure printers, scanners and other peripherals•Administer and maintain user accounts, permissions and access rights•Perform system backups and recovery•Basic network and server administration including Exchange, SQL, Citrix, switches, anti-virus, web filters, wireless, voip phone system and video conferencing system•Maintain an inventory listing of installed hardware, software and licenses•Documentation of technical procedures and configurations•Enforce comupter and security policies•Monitor the file server using disk space management and reporting tools and assist end users with data archival•Participate in project related work including hardware roll-outs and software upgardes•Work with IT vendors and consultants to schedule installs, upgrades and troubleshoot system problems*Ordered supplies**Supported Blackberry devices and BES*Maintain share folders*Participate in project related work includeing testing updates for ERP systems in test evironment before going live. Writing Crystal Reports, EBA and Microsoft SQL Reporting Services Reports.



Exact

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• South Central Ontario Exact Macola User Group - Past President

  • Apr 2007 - Sep 2008

  South Central Ontario Exact Macola Users Group's (SCOEMUG) mission is to create a network of Exact Macola Software users that is dedicated to helping each other by combining experiences and knowledge to enhance the members' systems to fully utilize Exact Macola Software's capabilities. Discuss Macola Progression, Macola ES issues and third party solutions. Discussed iIssues that are encountered. Meetings are held monthly.Was the liason between users and Exact Software. Is still very active in the User Group Community.

• South Central Ontario Macola User Group - Past Vice President

  • Jan 2005 - Apr 2007

  South Central Ontario Exact Macola Users Group's (SCOEMUG) mission is to create a network of Exact Macola Software users that is dedicated to helping each other by combining experiences and knowledge to enhance the members' systems to fully utilize Exact Macola Software's capabilities. Discuss Macola Progression, Macola ES issues and third party solutions. Discussed iIssues that are encountered. Meetings are held monthly.Helped the Presidnet of the SCOEMUG with meeting minutes, arranging meetings, hosting meetings in his absence. Is still very active in the User Group Community.