Experience

Majenta

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Service Desk Manager

  • May 2018 - Present

  To support suppliers and customers in a methodical way with a fix for IT issues regarding software to be on-boarded and use the applications to access JLR via Covisint. Using Salesforce to do this. Speaking to suppliers via email, chat online and phone to resolve infrastructure & connectivity issues and advise suppliers of appropriate measures to achieve compliance.Manage IT connectivity issues for large OEM, supporting Pulse (VPN), PI-VPN, ENX and MPLS to ensure all Supplier problems are resolved to the agreed Service Level Agreement.Connectivity support for iPLM Dassault applications including Enovia and Catia.Produce dashboards and reports for management in order to help review issues currently outstanding.Organise Comms to Suppliers when roll-outs are planned. Manage Supplier support cases via Salesforce (CRM) software including raising and managing cases, escalating cases, creating/editing Salesforce accounts and adding support contracts/supported products. Remote OEM connectivity support for RMDV, eAPQP, ePSW and Team Centre applications. Maintain internal MX Data exchange software for application roll-outs. Implement support process improvements to align to customer requirements. I am a very flexible person within my role and am open to change should it arise, I work quickly and ensure I get things resolved without delay. I’m highly customer focused and able to understand a customer’s viewpoint with a “can do” attitude and clear view for results.

• Customer Technical Liason Officer

  • Jan 2018 - Apr 2018

  Majenta Solutions supports Digital Manufacturing and Construction within Design, Engineering & Manufacturing Businesses, adding value with our products, services, and support.To project manage the execution of new supplier connectivity solutions within the network. connections, software, connectivity support / methods.To remove roadblocks stopping implementations. These will be either supplier, internal IT, external service providers or programme issues.To help maintain an efficient customer focused remote client implementation process.Helping to implement the supplier integration process into the businesses.Take ownership of continual process improvement. To fulfil my role, I needed to be a good communicator and it was essential to have excellent interpersonal skills, both face to face and on the telephone. I needed to be highly motivated and dynamic with a customer focused attitude. I had to be able to manage changing priorities. Be organised with the Ability to remain calm under pressure and prioritise work accordingly. My experience of database data entry and analysis was key to this role showing a clear understanding of the need to lead and work within, established processes. Experienced workings with Microsoft Office tools, especially Excel, Power point, Word and working with Microsoft Project were beneficial within this role.



Abena UK

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Business Analyst

  • Jan 2017 - Dec 2017

  I started working at Abena UK in January 2017 primarily as a Credit Controller and in February 2017 my IT and Finance skills were realised and I became a Business Analyst- • Abena UK January 2017- January 2018- Business Analyst This was a three-way role where I supported Finance, IT and Marketing within the business.Finance - Dealing with Credit Control mainly for Finance, Using SAP ERP and Analysing debtor accounts and ensuring debts are chased in a timely manner. I used VLook up and Pivot Tables within Excel, my Excel skills are excellent. I also have experience in doing the weekly payment run using SAP and auctioning the payment through the bank for final authorisation.IT - I Also assisted with the IT support for the whole site supporting Abena Active, Active Directory and looking at Access databases, I am also able to do the daily backups of the system.Marketing - I worked within the Marketing Team creating Monthly Business call slides by analysing the specific details around delivery costs and Tender sales and also analysing the amounts coming in to the business and leaving the business. I also run reports weekly to show sales figures from the current week vs the same time last year, year to date, Month to date and week to date. Working closely for Finance and Marketing on of the main customers, ensuring a smooth process regards debtor values and forward planning of stock they will sell on our behalf. I was also a key holder of the site where I am to lock up the building when the other two key holders are not in.



MAHLE

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• It Support Engineer

  • Jan 2014 - Dec 2016

  ITIL foundation course completed April 2015.I was the “face” of the IT support desk and Client services - I supported 7 sites on a busy Central Service desk and assisted with any technical issues the users had with their Computers, I had to be diligent and use effective management of the service desk to ensure a good performance form the IT Function. I needed to deliver IT support to all users in accordance with defined Service level Agreement (SLA). I took ownership of incidents and problems all the way through to resolution ensuring I took appropriate action to escalate in the event of a complaint or major incident occurring. My primary focus within IT support was mostly telephone based with logs being raised within the system where I would support remotely to various locations around the UK, also desk side support provided within the main head office. It was key that I provided support in a timely manner to all End users determining direction, priorities and escalations should they be needed. I was able to rebuild computers and build new computers supplying the end user with passwords and all the software they would have needed access to. My technical skills covered Computing, Including desktops, Laptops and thin clients. I thoroughly enjoyed helping people, Confidentiality is key and being organised in a timely manner was essential. I attended and passed ITIL Foundation course in April 2015.Within this role I used Active Directory and supported Lotus notes email, Enterprise applications such as SAP, LANDesk, Print servers, Citrix and all Microsoft packages (Windows XP, Windows 7 and Windows 10). I took care of print servers and connecting devices e.g. printers, WAN, LAN and telephony. I also supported problems with FTP, Adobe, Visual IPI, Minitab and Sabre-M/CAD systems.I am able to cable sites to ensure the network remains at its best and have looked after servers briefly too.

• Accounts Assistant

  • Dec 2010 - Jan 2014

  Using SAP P50 I received all cash payments coming in via BACS and cheque and I allocated them to the accounts, sometimes amounts in excess of one million pounds for an account at any one time. I would also took charge of the credit control on two functions. I did monthly reports such as debtor forecasts and ran a critical issues report which I then sent to our head office in Stuttgart in Germany. I would also send out monthly statements to all customers and follow this up with the dunning process, seven day letter process and placing accounts on STOP if needs be. I also ran credit checks with credit safe, to ensure we wouldn’t have any problems in the future with customers. I prepared HM revenue Intrastat reports on a monthly basis. I also did all ad-hoc accounts work along with the above such as sorting out the post and also sending copy invoice/statements etc.



Manheim

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Accounts Assistant

  • Dec 2008 - Dec 2010

  I dealt with receiving payments in from customers to which I allocate to the customers account to ensure release of their vehicle. Reviewed the sales notifications from the sales department, checking the operating system to ensure that the sale price etc was correct prior to invoicing. Issued accurate sales invoices to customers within the predefined 2 hour KPI. Performed a regular review of vehicles outstanding for invoicing and followed up with the relevant sales /commercial person to follow up sales notifications to limit the delay in invoicing the customer.• Checked for customer receipts of payments at regular intervals through the bank and allocated funds received promptly to the correct customer and correct vehicles as specified on the customer remittance.• Working in conjunction with the customer services department, processing vehicle cancellations, refunds and reallocation accurately and promptly.• Regular debtor management, involving calling customers to chase payment and logging responses received, following up queries and disputes with the sales manager, the financial controller and the customer services department.Upon chasing debts since working there I managed to reduce the debt down and recovered over £100,000.00 worth of debt reducing the outstanding debt from £648,085.04 to £443,349.96 ,which had been awaiting payment for over a year with nobody chasing this, this is something I am very proud to have achieved. • I also reviewed vehicles on hold due to outstanding finance agreements, vehicle condition reports and high risk on a daily basis, working to clear exceptions and chase clearance paperwork with the finance houses.• Continuous review of policies, procedures and practices within the accounts receivable area, making recommendations for improvements to the way that work is carried out and current procedures – challenge the way in which tasks are carried out.



Budget Insurance

• United Kingdom
• Insurance
• 1 - 100 Employee

• Customer Service advisor

  • Jan 2004 - Jan 2008

  I was an Executive Customer service advisor where I advised and assisted both new and existing customers on details regarding their policies. I was also operational instructor/trainer where I trained new and existing staff that joined the business. I Introduced new teams into the work place by being their supervisor for the first three months, this incorporated, reports ,inductions and reviews with the new staff regarding progression and improvements to attain better customer service. I was an Executive Customer service advisor where I advised and assisted both new and existing customers on details regarding their policies. I was also operational instructor/trainer where I trained new and existing staff that joined the business. I Introduced new teams into the work place by being their supervisor for the first three months, this incorporated, reports ,inductions and reviews with the new staff regarding progression and improvements to attain better customer service.