Experience

Rogers & Rogers Digital Marketing

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Account Manager & Director

  • Jun 2019 - Present

  RRDM can work on your eCommerce & Digital marketing projects to increase relevant traffic, sales, quality leads and make your life easier. Email me at kimberley@rogersrogers.co.uk with your problems. I am currently building a digital marketing consultancy using my skills in key account management to deliver the best results to valued clients.

• Director at Rogers & Rogers Digital Marketing

  • Aug 2021 - Present



Glow Up North

• Premium Skin Care Business Owner

  • Nov 2020 - Present



G&G Goodfellows Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Purchasing Assistant

  • Aug 2017 - May 2019

• Key Accounts Manager

  • Sep 2014 - Jul 2017

  In this position, my duties include but are not limited to:Receiving incoming customer phone calls and emails; logging appropriate details in CRM system as well as handling the enquiry. Following up with these customers and ensure they are getting everything that they need from me as their account manager. Responsibility for accounts of high profile customers who need regular assistance, and maximising their customer experience whilst being their go-to point of contact for all enquiries and sales.Generating customer quotations, placing orders, managing timeframes of orders, and ensuring that the customer is informed and content from quotation to delivery.Where a customer may have to wait for back order stock, I ensure that their expectations are managed and offer solutions where shortages may cause an issue. Managing and supporting very high profile and high value projects and new restaurant launches/ reopening.Sourcing and on occasion working to develop new and bespoke products for customers.Working at a fast pace with detail and efficiency. Working with time constraints and meeting deadlines. Managing my own work load and prioritising tasks to maximise productivity.General administration and compliance paperwork. Adhering to company processes to ensure that my work follows company processed in support of other departments and overall to ensure a smooth and efficient customer experience.



Urban Surfer

• United Kingdom
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Customer Service Manager & Office Supervisor

  • Apr 2013 - Aug 2014

• Customer Service Agent

  • Apr 2012 - Apr 2013