Experience

B Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Nov 2022 - Present



Cadillac Hotel & Beach Club

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Manager

  • Mar 2022 - Dec 2022

• Front Office Supervisor

  • May 2019 - Dec 2022



Courtyard Cadillac Miami Beach Hotel

• Miami/Fort Lauderdale Area

• Room Controller

  • May 2017 - May 2019



Kerzner International

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Travel and Activity Specialist

  • Feb 2010 - Dec 2016

  Confirm hotel reservations, airfare and other package inclusions for guests traveling to Atlantis Paradise Island, Bahamas and Atlantis The Palm, Dubai. Work closely with our Luxury Branded resorts agents to confirm guest accommodations for Kerzner properties in Dubai, The Maldives, Mauritius, Mexico and the Bahamas. Responsible for selling and confirming guest dining plans in LMS (AS400 system) Provided information on customs regulations and required travel documentation. Conduct daily briefings on upcoming promotions and changes to policies to policies and procedures. Tracked daily sales and commission using Microsoft Excel. Show less



Sapphire Beach resort and Marina

• St Thomas V.I

• Special Event Coordinator

  • Jan 2009 - Feb 2010

  Organized hotel events including Birthday Parties/Weddings/Reunions/Award Galas/Meetings. Negotiated Vendor contracts not limited but including caterers, liquor, entertainment, DJs, Decorations as specified by clients. Assisted clients with desired design, theme and budget that was necessary to execute the event and Its focus; using daily agendas and timelines for specific actions to be accomplished. Collaborated with varies Hotel departments to insure the Venues and proper staffing were provided. Show less



Steak n Shake

• United States
• Restaurants
• 700 & Above Employee

• Manager

  • Jan 2005 - Jan 2009

  Accountable for maintaining Labor and Food Cost, purchasing and managing inventory counts Assigned daily duties for up to 20 employees daily including rotation schedules, breaks and lunches Conducted daily briefings and trainings on new restaurant standard operating procedures Monitored all new employees’ orientation and on-the-job-training Responsible for guest and employee satisfaction, and followed up on any issues or complaints Prepared schedules and ensured full staffing for all shifts. Show less