Experience

Focus Pointe Global
• United States
• Market Research
• 1 - 100 Employee
• Client Service Representative

  • Mar 2018 - Present

Dr. May's Veterinary House Calls
• Veterinary
• Administrative Assistant / Veterinary Assistant / Personal Assistant

  • Oct 2013 - Present


Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Customer Retention Representative/Customer Service

  • 2013 - 2013

  Answer incoming phone calls Use consultative sales skills to educate the customer on competitive pricing information and assist in comparing and contrasting products and services versus the competition Save and retain current subscribers order to increase growth Utilize suggestive sales techniques to upgrade customers accounts to additional products and services Maintain a customer-centric mindset to ensure long-term customer satisfaction Answer incoming phone calls Use consultative sales skills to educate the customer on competitive pricing information and assist in comparing and contrasting products and services versus the competition Save and retain current subscribers order to increase growth Utilize suggestive sales techniques to upgrade customers accounts to additional products and services Maintain a customer-centric mindset to ensure long-term customer satisfaction



Jackson Galaxy

• United States
• Retail
• 1 - 100 Employee

• Executive Assistant

  • 2012 - 2012

  Assisted a successful business man, TV personality & Cat Behaviorist answering his emails, scheduling appointments, meetings, helping him stay organized and more Coordinated and updated meeting request changes and travel arrangements Ran Errands and assisted with projects and other duties as assigned Assisted a successful business man, TV personality & Cat Behaviorist answering his emails, scheduling appointments, meetings, helping him stay organized and more Coordinated and updated meeting request changes and travel arrangements Ran Errands and assisted with projects and other duties as assigned



Culver Palms Animal Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Client Service Coordinator/Veterinary Receptionist

  • 2011 - 2012

  Full animal hospital Full animal hospital



Culver City News

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Account Executive - Advertising Sales Rep

  • 2008 - 2010

  Sold long-term & short-term ad space and inserts opening new accounts and servicing established accounts Provided ongoing customer service while helping with collections establishing news stand locations Spearheaded the creation, design and implementation of the papers’ first “Pet Page” with weekly ads, adoptions, rescue stories and pet related articles. Assisted with Receptionist duties: answering phones and greeting visitors during lunches, vacations and throughout day. Sold long-term & short-term ad space and inserts opening new accounts and servicing established accounts Provided ongoing customer service while helping with collections establishing news stand locations Spearheaded the creation, design and implementation of the papers’ first “Pet Page” with weekly ads, adoptions, rescue stories and pet related articles. Assisted with Receptionist duties: answering phones and greeting visitors during lunches, vacations and throughout day.



Boardwalk Realty

• Real Estate
• 1 - 100 Employee

• Administrative Assistant

  • 2005 - 2008

  Assisted the agent with most aspects of his business Answered phones; greeted and interacted with clients & visitors, maintained database and files determined new leads established follow-up plan, performed property management duties created brochures and flyers, organized advertisements filled in for receptionist helped sell real estate and more. Assisted the agent with most aspects of his business Answered phones; greeted and interacted with clients & visitors, maintained database and files determined new leads established follow-up plan, performed property management duties created brochures and flyers, organized advertisements filled in for receptionist helped sell real estate and more.



Merle Norman Cosmetics Headquarters

• Educational Material Coordinator / Consumer Relations / Customer Service

  • 1991 - 1996

  Coordinated materials for & assisted the Training Department with training of new franchise owners Performed all sales and management duties in maintaining the on-site training store & trained employees in the use of hand-held ordering device Maintained records and inventory assisted with re-writing of training book, helped edit materials, while helping answer phones and keeping the office in order. Also performed as Receptionist at various times in various departments. First two positions there were: Customer Service Representative & Consumer Relations Department. Show less