Experience

Health Integrated, an EXL company

• Wellness and Fitness Services
• 100 - 200 Employee

• Quality Compliance Analyst

  • Mar 2018 - Present

• Letters and appeals manager

  • Mar 2017 - Mar 2018

• Letters and appeals supervisor

  • Aug 2016 - Mar 2017

• Letters and appeals coordinator

  • Apr 2015 - Aug 2016



eQ Health Solutions

• United States
• 1 - 100 Employee

• Utilization Management Coordinator

  • Jun 2014 - Apr 2015

  Maintain communication with care coordinators about documentation in a reasonable time to ensure that recipients are receiving high quality care.Create reports to ensure timeliness of reviews completeness to meet the Florida AHCA guidelines and ensure quality care at a timely matter for recipients.



Under Armour

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Oct 2013 - Apr 2014

  Greeted customers and determined their needs and wants; discussed the type and quality of merchandise with said customers.Explained the use and advantage of merchandise to customers while also answering customers’ queries and concerns.



John D Dingell Vamc

• United States
• Armed Forces
• 100 - 200 Employee

• Patient Care Services Intern

  • May 2013 - Aug 2013

  Worked cooperatively with the respiratory service to institute LEAN management system; visual tools facilitated 20 separate improvements within 3 months.Implemented 5S LEAN tools to improve supply chain management in the respiratory service; increased sufficiency of bronchoscopes by redeveloping the process of checking-in equipment. Developed an in-patient bed management system for an 188-bed facility; tracked implementation progress using a variety of project management tools to… Worked cooperatively with the respiratory service to institute LEAN management system; visual tools facilitated 20 separate improvements within 3 months.Implemented 5S LEAN tools to improve supply chain management in the respiratory service; increased sufficiency of bronchoscopes by redeveloping the process of checking-in equipment. Developed an in-patient bed management system for an 188-bed facility; tracked implementation progress using a variety of project management tools to include Gantt charts and Access database management.Created managerial tools to identifying discrepancies in electronic medical records notes; utilized Excel and look-up functions to combine multiple databases.Performed full time employee (FTE) analysis to provide managers with a visual standard work document in order to more effectively manage workforce and workload.Conducted an inventory analysis to reconcile a supply chain equipment database; corrected hundreds of errors to bring the database to 100% accuracy. Show more Show less