Kimberley Austin
Training and Development Manager at Eagle Boys- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Certificate IV in Assessment & Workplace Training (2006)
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Experience
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Eagle Boys
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Australia
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Retail
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1 - 100 Employee
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Training and Development Manager
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Sep 2015 - Present
Responsible for the strategic direction and management of training resources alongside responsibility for a region of stores and a team of Business Managers.Key Responsibilities • Management of the Learning Management System, in particular driving engagement and use of the system• Design and development of new learning modules• Update existing training materials to reflect changes in policies and procedures• Delivery and facilitation of the new Franchisee Training College • Responsibility for the progress and completion of training of all new Franchisees • Development of company documentation for Operating Manuals and all supporting documentation• Implement strategies to improve performance in operational excellence, sales and profitability• Mentor, guide and support professional development of a team of Business Managers
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Excelerate Learning and Development Australia
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Business Consulting and Services
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Senior Consultant
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Sep 2014 - Sep 2015
Successfully deliver on a range of consulting, training and outsourced assignments to clients to either build capability or deliver better performance. Clients included Thainabox, Just Falafel, Al Aseel Restaurants, Precious Cargo Montessori Early Learning and Solar Services Australia.Key Responsibilities • Develop relationships with new clients and liaise regularly on projects• Learn, understand and deliver on the fundamentals of each client and their respective business• Development of company documentation• Reflect individual corporate personality and business style in all communications and materials. • Organisational, company structure and operations advice • Deliver analysis and improvements in financial strategies• Manage recruitment and training strategies for clients
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Eagle Boys
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Australia
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Retail
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1 - 100 Employee
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National Training Manager
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Jun 2013 - Sep 2014
Re-integrate an outsourced Training Department back in house to the Eagle Boys Support Office, whilst re-invigorating the training materials and delivery.Key Responsibilities• Build, integrate and manage the Operations, Training and Communications suites of LMS platform • Overall responsibility for all new Franchisee Training Programs, including delivering and facilitation of the 5 day Training College in the Support Office • Design and write new learning modules including those for National Promotions, Menu Updates and Train the Trainer• Operation liaison to other departments within the Support Office • Mentor, guide and support professional development of a team of Field Trainers • Design and update all Training and Operations materials
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Eagle Boys
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Australia
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Retail
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1 - 100 Employee
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Business Development Manager
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Apr 2008 - Apr 2012
Tasked to take on a challenging and fundamentally disengaged region of franchised stores with the aim to build engagement by achieving sales and profitability goals.Key Responsibilities• Build and maintain relationships with a region of Franchisees• Create connections between Franchisees through facilitation of regional meetings for best practice• Determine, with the Franchisee, stores sales objectives and the means to achieve them• Enlist the Franchisees co-operation in the implementation of a successful regional operations and marketing initiative• Coach Franchisees on business fundamentals, including financial management, people development and legal requirements.• Support and guide Franchisees on store improvement and the importance of operational excellence• Model and lead the building of a customer service culture
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Community
