Kim Riley
Supervisor, Customer Support Tier II at Greenstone: A Cultura Company- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Steven Kunkel
Kim was instrumental to the ERP deployments at The Andersons. First, as Testing Lead, she ensured the system was properly tested ahead of go-live. This included appropriately scoping and planning the testing effort as well as driving the team to defect resolution and completion of User Acceptance Test and Business Integration Test. She was key in defining the tools and methods used on the project and partnered well with our system integrator and all process team leads. The team and leadership always knew what was required to be successful. Also, Kim took over struggling change management efforts for the second deployment and as a result our end users had a tremendously better experience. Additionally, she created a well orchestrated Power User network still in place today at The Andersons. Kim took business readiness to a high-performing level with her efforts on Change Management.
Cathy Redford
Kim is a gifted, skilled and experienced project manager. She had an extraordinary eye for detail and the ability to keep a large team on task. I was fortunate to have served with her on several projects through our years at The Andersons.
Steven Kunkel
Kim was instrumental to the ERP deployments at The Andersons. First, as Testing Lead, she ensured the system was properly tested ahead of go-live. This included appropriately scoping and planning the testing effort as well as driving the team to defect resolution and completion of User Acceptance Test and Business Integration Test. She was key in defining the tools and methods used on the project and partnered well with our system integrator and all process team leads. The team and leadership always knew what was required to be successful. Also, Kim took over struggling change management efforts for the second deployment and as a result our end users had a tremendously better experience. Additionally, she created a well orchestrated Power User network still in place today at The Andersons. Kim took business readiness to a high-performing level with her efforts on Change Management.
Cathy Redford
Kim is a gifted, skilled and experienced project manager. She had an extraordinary eye for detail and the ability to keep a large team on task. I was fortunate to have served with her on several projects through our years at The Andersons.
Steven Kunkel
Kim was instrumental to the ERP deployments at The Andersons. First, as Testing Lead, she ensured the system was properly tested ahead of go-live. This included appropriately scoping and planning the testing effort as well as driving the team to defect resolution and completion of User Acceptance Test and Business Integration Test. She was key in defining the tools and methods used on the project and partnered well with our system integrator and all process team leads. The team and leadership always knew what was required to be successful. Also, Kim took over struggling change management efforts for the second deployment and as a result our end users had a tremendously better experience. Additionally, she created a well orchestrated Power User network still in place today at The Andersons. Kim took business readiness to a high-performing level with her efforts on Change Management.
Cathy Redford
Kim is a gifted, skilled and experienced project manager. She had an extraordinary eye for detail and the ability to keep a large team on task. I was fortunate to have served with her on several projects through our years at The Andersons.
Steven Kunkel
Kim was instrumental to the ERP deployments at The Andersons. First, as Testing Lead, she ensured the system was properly tested ahead of go-live. This included appropriately scoping and planning the testing effort as well as driving the team to defect resolution and completion of User Acceptance Test and Business Integration Test. She was key in defining the tools and methods used on the project and partnered well with our system integrator and all process team leads. The team and leadership always knew what was required to be successful. Also, Kim took over struggling change management efforts for the second deployment and as a result our end users had a tremendously better experience. Additionally, she created a well orchestrated Power User network still in place today at The Andersons. Kim took business readiness to a high-performing level with her efforts on Change Management.
Cathy Redford
Kim is a gifted, skilled and experienced project manager. She had an extraordinary eye for detail and the ability to keep a large team on task. I was fortunate to have served with her on several projects through our years at The Andersons.
Credentials
-
How to Design and Deliver Training Programs
LinkedInFeb, 2022- Nov, 2024 -
Deep Work: Rules for Focused Success in a Distracted World (Blinkist Summary)
LinkedInJan, 2022- Nov, 2024 -
Setting Team and Employee Goals Using SMART Methodology
LinkedInNov, 2021- Nov, 2024 -
Developing a Service Mindset
LinkedInJun, 2021- Nov, 2024 -
Supporting Your Mental Health While Working from Home
LinkedInMar, 2021- Nov, 2024 -
Excel: Power Pivot for Beginners
LinkedInSep, 2020- Nov, 2024 -
Salesforce: Dashboards
LinkedInJul, 2019- Nov, 2024
Experience
-
Greenstone, a Cultura Company
-
United States
-
Software Development
-
1 - 100 Employee
-
Supervisor, Customer Support Tier II
-
Aug 2021 - Present
-
-
Customer Support Team Lead
-
Jan 2020 - Aug 2021
-
-
-
Cultura Technologies
-
United States
-
Software Development
-
1 - 100 Employee
-
Customer Services Support Coordinator - Greenstone Systems
-
Oct 2018 - Present
-
-
Customer Care Analyst - Greenstone Systems
-
May 2017 - Oct 2018
-
-
-
Currently Looking For Full, Part Time or Contract Work
-
Business Consulting and Services
-
1 - 100 Employee
-
Project Manager
-
-
The Andersons, Inc.
-
United States
-
Food and Beverage Manufacturing
-
700 & Above Employee
-
Project Analyst
-
Oct 2015 - May 2016
Working with the Procurement team and an external consultant to analyze corporate spend data in order to develop and implement a corporate purchase order process/system.
-
-
Power User Lead - Corporate ERP/SAP
-
Aug 2014 - Oct 2015
Working to strengthen the company's power user network.
-
-
Testing Lead - Corporate ERP/SAP
-
Aug 2012 - Aug 2014
Working with IBM to develop the testing program and managing the execution of the testing process to ensure the successful implementation of SAP.
-
-
Manager, Strategy & Administration - Ethanol Group
-
Jan 1995 - Aug 2012
Responsible for working with the management teams to develop long-term objectives, key strategic and capital projects, as well as form and manage action programs and resource allocation priorities. Responsible for developing the tools, information, analysis and processes that facilitate the successful implementation and/or execution of strategic projects to meet the objectives of the business. Responsible for managing more than one project simultaneously.
-
-
-
-
Vice President, Operations
-
1991 - 1994
Responsible for personnel administration, purchasing, customer service and public relations, as well as daily management of office operations and staff. Responsible for personnel administration, purchasing, customer service and public relations, as well as daily management of office operations and staff.
-
-
-
-
Director, National Marketing
-
1985 - 1988
Responsible for development of the marketing program for a national third party administrator and employee benefits firm. Attended trade shows to promote benefit packages offered by the company. Responsible for development of the marketing program for a national third party administrator and employee benefits firm. Attended trade shows to promote benefit packages offered by the company.
-
-
Education
-
-
University of Toledo
Bachelor of Arts (BA), Political Science and Government
Community
