Kim Waters
Program Manager at BridgepointeCX- Claim this Profile
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Bio
Michael Spencer, PMP, M.S.
I had the pleasure of working with Kim for four years in supporting the telecommunication services needs of a large global retail company. As someone who was consistently focused on managing relations with our customer, Kim played a key role on our team. A true team player, Kim has a highly desirable blend of attributes that make her an exceptionally effective manager in a variety of ways. She is able to lead and manage highly detailed activities, conduct high-level customer relations, and maintain the strategic focus of an organization’s mission and vision. Kim possesses many talents and would be a great fit for any organization as an intelligent, reliable, energetic, and creative manager.
Robin Cagle
Kim is dedicated and has exceptional customer service skills. I have worked with her for over 15 years. She has always focused on the needs of the customer and the company. She is always pleasant to work with, but also has the ability to confront any situation that needs addressing.
Michael Spencer, PMP, M.S.
I had the pleasure of working with Kim for four years in supporting the telecommunication services needs of a large global retail company. As someone who was consistently focused on managing relations with our customer, Kim played a key role on our team. A true team player, Kim has a highly desirable blend of attributes that make her an exceptionally effective manager in a variety of ways. She is able to lead and manage highly detailed activities, conduct high-level customer relations, and maintain the strategic focus of an organization’s mission and vision. Kim possesses many talents and would be a great fit for any organization as an intelligent, reliable, energetic, and creative manager.
Robin Cagle
Kim is dedicated and has exceptional customer service skills. I have worked with her for over 15 years. She has always focused on the needs of the customer and the company. She is always pleasant to work with, but also has the ability to confront any situation that needs addressing.
Michael Spencer, PMP, M.S.
I had the pleasure of working with Kim for four years in supporting the telecommunication services needs of a large global retail company. As someone who was consistently focused on managing relations with our customer, Kim played a key role on our team. A true team player, Kim has a highly desirable blend of attributes that make her an exceptionally effective manager in a variety of ways. She is able to lead and manage highly detailed activities, conduct high-level customer relations, and maintain the strategic focus of an organization’s mission and vision. Kim possesses many talents and would be a great fit for any organization as an intelligent, reliable, energetic, and creative manager.
Robin Cagle
Kim is dedicated and has exceptional customer service skills. I have worked with her for over 15 years. She has always focused on the needs of the customer and the company. She is always pleasant to work with, but also has the ability to confront any situation that needs addressing.
Michael Spencer, PMP, M.S.
I had the pleasure of working with Kim for four years in supporting the telecommunication services needs of a large global retail company. As someone who was consistently focused on managing relations with our customer, Kim played a key role on our team. A true team player, Kim has a highly desirable blend of attributes that make her an exceptionally effective manager in a variety of ways. She is able to lead and manage highly detailed activities, conduct high-level customer relations, and maintain the strategic focus of an organization’s mission and vision. Kim possesses many talents and would be a great fit for any organization as an intelligent, reliable, energetic, and creative manager.
Robin Cagle
Kim is dedicated and has exceptional customer service skills. I have worked with her for over 15 years. She has always focused on the needs of the customer and the company. She is always pleasant to work with, but also has the ability to confront any situation that needs addressing.
Experience
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BridgepointeCX
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United States
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Business Consulting and Services
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1 - 100 Employee
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Program Manager
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Mar 2023 - Present
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PPT Solutions LLC
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Washington DC-Baltimore Area
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Senior Implementation Consultant
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Apr 2021 - Mar 2023
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BridgepointeCX
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United States
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Business Consulting and Services
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1 - 100 Employee
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Implementation Consultant
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Oct 2019 - Mar 2021
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Contact Solutions, a Verint Company
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United States
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Telecommunications
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1 - 100 Employee
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Project Manager
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Oct 2011 - Sep 2019
Project management and account management for software development of Hosted IVR solutions.
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Project Coordinator
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Oct 2010 - Oct 2011
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Engagment Management Specialist Global Managed Services Division
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Aug 2003 - Jan 2010
Delivered managed services and provided daily oversight for projects, activities, and tasks by establishing and maintaining dynamic cross-functional teams for a major specialty retail client. Delivered managed services and provided daily oversight for projects, activities, and tasks by establishing and maintaining dynamic cross-functional teams for a major specialty retail client.
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Account Consultant - Outsourcing Services Division
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Jan 1995 - Jan 2003
Distributed voice messaging products and enhanced applications for an outsourcing services client database by analyzing client needs and making well researched recommendations. Excelled as an Account Consultant by expertly managing day to day account activities for a leading global financial institution in both the U.S. and Asia Pacific Regions, a global telecom company, and a prestigious food and facilities management services company. Distributed voice messaging products and enhanced applications for an outsourcing services client database by analyzing client needs and making well researched recommendations. Excelled as an Account Consultant by expertly managing day to day account activities for a leading global financial institution in both the U.S. and Asia Pacific Regions, a global telecom company, and a prestigious food and facilities management services company.
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Customer Relations Specialist
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Jan 1993 - Jan 1995
Provided customer support for a $1.5 billion international manufacturer of electronic and telecommunication products. Responsible for national accounts, distributor product & sales promotions, trade show management and automated systems training Provided customer support for a $1.5 billion international manufacturer of electronic and telecommunication products. Responsible for national accounts, distributor product & sales promotions, trade show management and automated systems training
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Education
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2010 -
Edge Studios
Voice Over Training -
Muhlenberg College
Bachelor of Arts, Psychology; Business/ Organizational development
Community
