Internet Data Center Engineer

• Oct 2018 - Present

Site Manager

• Apr 2012 - Oct 2018

Data Center Facilities management • Managing total of 17,000 sqft of raised floor Tier-3 datacenter in different building location • Vendor management • Maintenance planning for sub-contractors in ensuring the maintenance and service delivery works are completed on time and as per KPIs • Support / manage any internal/external audit requirement (SS564 / ISO9001 / TIA 942) • Communicate effectively to customer and potential stack holders for the upcoming maintenance or upgrade work in a data center • Managing change request and problem ticket for SL 1,2,3 & 4 incident • Review and improvised any Data Center related documentation as required (Process, Procedure/Best Practice) • Data Center Cost forecasting • Supporting Physical Security operations Show less

Senior Operations Engineer

• Jan 2009 - Apr 2012

• Assisting Operations Vice President to manage 2 data center locally with over 300 racks and close to 6000 servers • Provisioning of servers - installing Operating Systems such as Windows 2003/2008 server (standard/web/enterprise/datacenter) - installing Microsoft SQL 2005/2008 - installing CentOS 32/64bits - setting up software/hardware raid (1,5,1+0) - installing adaptec/scsi card onto the server - installing symantec backup exec/recovery in the server for backup - assemble supermicro servers • Maintenance of servers - determining and notifying customers about server upgrade availability and/or necessity - basic setup of customers' network, laying of network cables from distribution switch to customer's rack - securing of cables and assigning ports designated to individual customers - configuring of DNS, IPS, gateways, additional IPs, firewall, OS hardening, monthly scheduled patching. - connecting customers' servers based on their network diagram - Server monitoring through the network, physical hourly checks on server stability, temperature and security. • Server Backup - hardware and software installation from DDS to LTO tapes and tape drives to autoloaders. - tweaking backup based on customers' requirements - troubleshooting backup issues from hardware to software - Liaising and ordering of backup hardwares and softwares - Backup restoration from date to folders to the exact file - Manages onsite and offsite backups • Department and area management - planning of the schedule of my department staffs (shift personnel/NOC staffs) - sourcing and liaising with vendors for the upgrading of datacenters I,E ( floorboard modification, ceiling mashes, light bulb maintenance, cage building, camera upgrading, KVM maintenance, door security) -Taking care of physical security in the Data Center Show less