Corporate Application Analyst

• May 2023 - Present

Customer Service Facilitator for the Corporate Services Department

• Nov 2021 - May 2023

Recording Secretary for the Corporate Services Committee, Administrative Support for Divisions under corporate services, General switchboard operations, Office Supply ordering /inventory, Backup for Service Owen Sound counter, Account maintenance for Tax & Water, Sending and receiving mail, Facility help desk coordinator

Service Owen Sound Representative

• Jun 2021 - May 2023

Provision of front line/first contact for the City of Owen Sound. This position requires abroad-based general knowledge of the City’s Structure and Services. It requires tact anddiplomacy. Duties include:Processing payments for City receivables – Taxes, Water Billing etc.Assisting Residents and other customers with inquires for multiple departmentsBooking reservations for various Park facilities

Administration Team Leader

• Mar 2011 - Jun 2021

When I was hired at Nicol Insurance I started as the main receptionist, since then I have been promoted to a Commercial Administration Member and now my current role as Administration Team Leader Receptionist • Answering phone calls for all 5 offices • Sorting mail and courier to correct spots and making sure things are dealt with in a timely manner • Taking payments from clients – either through debit machine or on company portals • Bank deposits • Opening and closing of the Head Office in Owen Sound, I have also went to Branch offices when their front staff person has been on holidays • Dealing with all incoming emails; payments, claims, questions, invoices, client information Commercial Processing • I am the main person in the company that processes all Commercial Policies, new business, changes, renewals & cancellations • Making sure all polices come in accurate and invoiced correctly Administration Team Leader • Completing our daily company transaction reports, overcoming any errors in the system • Remarket quotes for home and auto policies • Direct bill reconciliations • Invoice and processing of Personal Lines new business, renewal, changes and cancellations • Covering other Administration daily tasks when employees are on holidays • Helping train staff on computer programs we use Show less

Front Desk Agent and Night Auditor

• Sep 2009 - Mar 2012

Front Desk Agent Duties include checking guests in and out of the hotel. Making reservations, having payment instructions completed before guest arrives. Balancing floats before and at the end of every shift. Responsible for everything that goes on in the hotel, everything goes through the front desk one way or another. Night Auditor Duties include balancing all records of the hotel and restaurant. Making sure all floats and receipts all balance. Set up for the next day of business for the hotel, getting check in records ready, floats are all prepared, discussing business with the General Manager. Working at night I always work by yourself and managing the hotel alone. Show less

Bride Canada & Receptionist

• 2003 - Aug 2009

Bride Canada Responsible for printing, editing, and manufacturing of bridal guide, distributing guide out at bridal shows. Assembling and disassembling bridal booth, talking to potential advertisers. Receptionist Answering multiple phone lines, helping walk-in customers with scanning and copying, bank deposits, processing daily price files Bride Canada Responsible for printing, editing, and manufacturing of bridal guide, distributing guide out at bridal shows. Assembling and disassembling bridal booth, talking to potential advertisers. Receptionist Answering multiple phone lines, helping walk-in customers with scanning and copying, bank deposits, processing daily price files

Sales Associate/Key Holder

• 2002 - Jan 2009

Responsible for customer assistance, processing customers credit applications, opening and closing of store for business, training new employees, payroll and schedules, organizing special events at the store Responsible for customer assistance, processing customers credit applications, opening and closing of store for business, training new employees, payroll and schedules, organizing special events at the store