Kim Sipkens
Product Manager at HiMama- Claim this Profile
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Bio
Credentials
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Certified Scrum Product Owner (CSPO)
Scrum AllianceDec, 2021- Nov, 2024
Experience
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HiMama
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Canada
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IT Services and IT Consulting
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100 - 200 Employee
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Product Manager
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May 2022 - Present
- Responsible for owning the administrator experience for childcare centers by addressing feature gaps and increasing administrator engagement. - Launched a net new online registration product, achieving 30% of target market adoption within the first 10 months - Expanded the feature set of the online registration tooling to include waitlist and public intake capabilities, further increasing adoption - Launched a self-serve in-app workflow for childcare curriculum packages - Launched the integration with a 3rd party software to meet state specific subsidy regulations, addressing a high increase in cancellation requests and high churn risk accounts. Show less
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Igloo Software
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Canada
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Software Development
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1 - 100 Employee
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Product Manager
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Jan 2022 - May 2022
- Collaborate with Product Leadership and Product Managers to form a strategic vision, contributing to future product direction - Create, prioritize, and maintain product backlogs according to user needs, business value and strategy - Lead and facilitate requirements sessions - Translate product roadmap features into epics, user stories and acceptance criterias - Research product capabilities with technical stakeholders, determining feature sizing and addressing dependencies to organize the necessary development sequence - Manage release cycles, communicating new feature releases and improvements both internally and externally - Collaborate with the marketing team on GTM strategies and feature rollouts - Promote the product by hosting webinars and info sessions for customers and internal stakeholders - Monitor effectiveness of features and capabilities post launch Show less
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Flipp
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Canada
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Software Development
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300 - 400 Employee
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Content Solutions Lead
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Jan 2021 - Jan 2022
- Provide technical leadership to the team- Work closely with Product and Engineering teams to design and build feasible, scalable solutions that fulfill the organizations vision for digital content- Break down project objectives and milestones with Solutions Analysts and Strategy Team- Anchor the delivery of a solution; ensure deadlines are met, and champion the communication to key stakeholders on a project (ex. Product, Engineering, Partner teams, and/or retailer partners)- Perform impact/effort, and risk analysis throughout the development on a project- Lead the team through workflow improvements and learning new systems- uide the team through delivery, establish strategy for project approach, and help the team eliminate blockers. Facilitate weekly/bi-weekly sprint planning and triage tasks in order to monitor team health and capacity- Facilitate project feasibility assessments with Product, Engineering, and/or Operational teams, in order to highlight project assumptions, risks, limitations- Asks the right questions to accurately diagnose technical feasibility of partner requests, find scalable solutions, and provide sound recommendations back to internal stakeholders (content production, business teams, engineering). Monitor and implement solution improvements that optimize processing efficiency and quality Show less
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Content Solutions Analyst
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Oct 2018 - Jan 2021
- Oversee and own technical workflow's and processes from end to end- Outline the technical feasibility of tasks/initiatives, complete with risk assessments - Provide solution recommendations to business drivers based on feasibility assessments - Drive process improvements and create related documentation- Act as a liaison between technical and strategic teams- Work with large account teams in relation to onboarding
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Production Specialist
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Sep 2017 - Oct 2018
• Processing publications on short 1 day deadlines • Understand and Troubleshoot system errors, narrowing the scope, finding and communicating production solutions • Interpret, Analyze and clean up retailer data, educating our external partners on digital first initiatives• Create work back schedules and work closely with retailers to create and maintain strong partnerships • Liaison between creative team and external retailers, coordinate creation of inserts, publications and revisions• Create technical guides and presentations, training new Content Production team members entering the department • Streamline processes to increase team efficiency Show less
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Project Coordinator
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Apr 2017 - Sep 2017
• Project planning, scheduling, goal setting and executing the day-to-day processing• Quickly respond and take action on our retail partners’ feedback and ensure quality control on ongoing projects• management of our retail projects• Gathering project requirements from our clients and helping enhance their flyer experience• Process optimization, system update suggestions and system training• Resolving client day to day issues and keeping things on track for our retailers Show less
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SGS & Co
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United States
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Advertising Services
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700 & Above Employee
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Project Manager
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Jul 2016 - Mar 2017
• Co manage a 3D rendering department • Schedule and follow up with jobs across multiple clients • Responsible for the timing, organization and file requests for new jobs • Track and record job information using FileMaker and Excel • Ensure 3D digital assets are uploaded to the clients Digital Asset Management Systems effectively and efficiently • Quality check and sign off on 3D jobs prior to client review • Co manage a 3D rendering department • Schedule and follow up with jobs across multiple clients • Responsible for the timing, organization and file requests for new jobs • Track and record job information using FileMaker and Excel • Ensure 3D digital assets are uploaded to the clients Digital Asset Management Systems effectively and efficiently • Quality check and sign off on 3D jobs prior to client review
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TI Group
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Canada
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Printing Services
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1 - 100 Employee
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Digital Content Coordinator
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May 2015 - Jul 2016
• Assisted with implementations of digital store fronts and client facing online portals using EFI Digital StoreFront software • Processed and monitored orders using EFI Digital StoreFront and Pace software • Managed and updated large sets of data using Digital Asset Management software such as CantoCumulus • Managed digital content for social media platforms such as Twitter, LinkedIn, Google+ and Instagram through Hootsuite • Assisted with website content redesign, updated job postings and used search engine optimization to increase website ranking • Created user guides and instruction manuals using Microsoft Word and Acrobat Suite • Proofed and preflighted files, creating print ready PDFs using Adobe Suite • Validated data and combined client side documents using Microsoft Excel through the use of vlookup, concatenate and formulas • Build rapport with clients by acting in a professional and diplomatic manner and building client and employee relationships through strategic thinking and collaboration • Collaborated with management to find and suggest strategic solutions to solve the task at hand • Worked with multiple management styles demonstrating adaptability and flexibility • Used query tools to generate and analyze reports Show less
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Ryerson University
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Canada
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Higher Education
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700 & Above Employee
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Teaching Assistant
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Sep 2014 - Apr 2016
GRA104 - Printing Processes GRA424 - Printing Processes GRA534 - Printing Processes GCM121 - Graphic Communications Processes • Graded assignments with constructive criticism and developed leadership skills • Performed lab demonstrations and explained core concepts and theories • Learned how to be an effective teacher by catering to student needs and developing interpersonal skills • Proctored tests, midterms and final exams and answered student questions • Used Microsoft Excel and Google Sheets to input grades and comments and became familiar with troubleshooting formulas and formatting • Became a subject matter expert in printing processes • Developed public speaking skills through class demonstrations and seminars • Input grades using Desire2Learn and Turnitin software Show less
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Canadian Tire Corporation
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Canada
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Retail
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700 & Above Employee
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Co-op Corporate Delivery Coordinator: IT
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May 2014 - Aug 2014
• Used Microsoft Excel to perform cross reference data validation to ensure accurate transfer of large datasets from a legacy system to a new system • Used a Geographical Information System to analyze demographics • Initiated and followed through with consultant hardware, software and network access requisitions that were logged and organized • Maintained, structured and managed project SharePoint sites • Documented and tracked approved vacation time using SharePoint calendars • Prepared meeting minutes and assisted with business presentations using Microsoft PowerPoint • Basic administrative supply ordering, faxing, preparing mail and resume screening • Answered inquiries and developed problem solving skills by assisting clients with administrative problems • Build rapport with clients and employees through critical thinking collaboration Show less
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Education
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2012 - 2016
Ryerson University
Bachelor of Technology (B.Tech.), Graphic Communications Management
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