Experience

Collection Partner

• United States
• Software Development
• 1 - 100 Employee

• Business Analyst

  • Nov 2021 - Present

  • Analyze software application functionality • Data analysis for improvement opportunities that meet or exceed industry standards • Propose solutions to enhance user experience • Create test cases, use cases, user stories and technical documentation • Work directly with clients to understand the needs of their business • Provide technical support for clients • Create EDI and Workflow Solutions for clients • Analyze software application functionality • Data analysis for improvement opportunities that meet or exceed industry standards • Propose solutions to enhance user experience • Create test cases, use cases, user stories and technical documentation • Work directly with clients to understand the needs of their business • Provide technical support for clients • Create EDI and Workflow Solutions for clients



Almanac Technologies

• Financial Services

• Internal Applications Analyst

  • Oct 2010 - Oct 2021

  • Develop and implement processes to meet or exceed Federal regulatory requirements including Attorney meaningful involvement. • Develop incoming payment verification including secondary audit procedures. • Develop and implement tickler systems for rush account handling. • Partner with software vendors on software improvements to further enhance business processes. • Develop and maintain workflow coding to ensure client and firm policies and procedures meet state and federal guidelines in eight states. • Develop and maintain multiple EDI (Electronic Data Interchange) Matrix interfaces. • Analyze data to ensure workflows are functioning properly. • Research and develop complex coding solutions for smooth production processes • Maintain adherence to firm policies and procedures that exceed industry standards.



Harvest Strategy Group, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Litigation Manager

  • Oct 2008 - Oct 2010

  • Supervised legal team that managed Collection Law Firms across the United States • Created exception reporting flags for data received through You've Got Claim YGC. • Managed incoming (received from Law Firms) and outgoing (exporting to Clients) EDI Matrix. • Built and maintained coding to alert staff when special actions were required. • Supervised legal team that managed Collection Law Firms across the United States • Created exception reporting flags for data received through You've Got Claim YGC. • Managed incoming (received from Law Firms) and outgoing (exporting to Clients) EDI Matrix. • Built and maintained coding to alert staff when special actions were required.



Linebarger Goggan Blair & Sampson, LLP

• Law Practice
• 500 - 600 Employee

• EDI Specialist | Legal Document Specialist

  • Sep 2006 - Oct 2008

  · Create and maintain legal letters and legal pleading templates and the direction of Attorneys. · Create and maintain coding to ensure client and firm policies and procedures were adhered to. · Created, uploaded, downloaded and researched EDI data files to/from clients. · Helpdesk support. · Create and maintain legal letters and legal pleading templates and the direction of Attorneys. · Create and maintain coding to ensure client and firm policies and procedures were adhered to. · Created, uploaded, downloaded and researched EDI data files to/from clients. · Helpdesk support.



Machol & Johannes, LLC

• United States
• Legal Services
• 1 - 100 Employee

• Paralegal | Litigation Manager | Legal Document Specialist

  • Sep 1997 - Sep 2006

  · Paralegal supporting Attorney when answer filed through trial to judgment. · Creation of letters and pleadings at the direction of the Attorney including but not limited to disclosures, discovery, subpoenas, motions for summary judgment, jury instructions, stipulations and trial preparations. · Managed entire Ligation Department including, Suit Team, Service Team, County & District Court Paralegal Teams, Post Judgment Team and PPA Team. · Created procedures, letters, pleadings and coding to streamline litigation processes in all areas of the Litigation Department.