Experience

Impact Financial Group

• United States
• Financial Services
• 1 - 100 Employee

• .

  • Aug 2023 - Present

• Client Specialist

  • Aug 2023 - Present


BMO US
• United States
• Government Administration
• Retail Relationship Banker

  • May 2023 - Aug 2023

Flagstar Bank
• United States
• Banking
• 700 & Above Employee
• Mortgage Sales

  • Aug 2020 - May 2023

Busey
• United States
• Banking
• 700 & Above Employee
• Mortgage Loan Originator

  • Nov 2018 - Aug 2020

BMO Harris Bank
• United States
• Banking
• 700 & Above Employee
• Mortgage Banker

  • Sep 2016 - Oct 2018


Hamilton Southeastern School Corporation

• Instructional Aide

  • 2005 - Sep 2018

  • Seek out and utilize new strategies and resources to help children reach their IEP and life-skill goals.• Develop, modify and implement behavior plans to meet desired behavior goals.• Keep and track statistics to assess progress and modify plans as needed.• Maintain effective communication with both students and parents.• Received 2008 Honors and Excellence Award for outstanding support staff.

• Substitute Teacher

  • 2003 - 2005

  • Taught all grade levels including special needs programs. • Effectively executed lesson plans and modified assignments to meet student learning needs



Chevy Chase F.S.B

• Credit Officer/ Manager

  • 1989 - 1991

  Maximized customer service, agent productivity and minimized bank exposure through development and execution of special projects and workflow improvements. Worked cross-functionally to analyze revolving credit line requests up to $50,000. Established and managed department budgets. Hired, trained, motivated, and supervised a staff of forty people including supervisors and managers. • Increased productivity 30% by designing and implementing improved application review processes. • Reduced bank’s exposure to account bankruptcies and charge offs through behavioral /credit scoring, monthly portfolio reviews, analyzing trends and representing the bank at bankruptcy court proceedings. • Assisted in federal audits, portfolio securitization and portfolio sales. • Prepared staffing, production forecasts, and budgets for 4 underwriting departments meeting targets Show less

• Supervisor/ Assistant Manager

  • 1988 - 1988

  Developed procedures, training programs, daily work flows and handled customer escalations. Responsible for performance and motivation for staff of fifteen people. • Designed and executed customer retention programs saving 112,000 accounts and $1.7 million in profit. • Developed and implemented credit line increase procedures driving decision process to less than 24 hrs. • Automated operating procedures decreasing application processing time from 6 months to 30 days. • Created training programs to increase quality and consistency of phone skills in a diverse workforce. Show less

• Underwriter

  • 1986 - 1987

  Analyzed credit card applications to make decisions based on credit bureau and personal financial information for unsecured credit limits up to $12,000. • Exceeded processing production and quality compliance standards. • Completed management training program - customer service, collections, and all underwriting areas Analyzed credit card applications to make decisions based on credit bureau and personal financial information for unsecured credit limits up to $12,000. • Exceeded processing production and quality compliance standards. • Completed management training program - customer service, collections, and all underwriting areas