Experience

ThinklogicMarketing

• Quality Assurance Officer

  • Aug 2014 - Present

  -Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products. -Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call. -Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions. -Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training. -Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes. -Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Show less



The Property Specialist.com

• Singapore
• Real Estate
• 1 - 100 Employee

• Telemarketer

  • Aug 2013 - Sep 2014

  -Outbound Calls- -Telemarketing/Sales- -Data Mining- -Negation -Appointment Setting- -Outbound Calls- -Telemarketing/Sales- -Data Mining- -Negation -Appointment Setting-