Experience

Adbri Masonry

• Australia
• Wholesale Building Materials
• 1 - 100 Employee

• Accounts Receivable Specialist

  • Aug 2022 - Present

  • Managing the full function accounts receivable • Review of inventory credit blocks and credit limits • Inbound and outbound calls, emails and SMS • Payment allocations EFT/ credit card payments / refunds • Processing new account application & risk assessment • Managing the full function accounts receivable • Review of inventory credit blocks and credit limits • Inbound and outbound calls, emails and SMS • Payment allocations EFT/ credit card payments / refunds • Processing new account application & risk assessment



Boardriders

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Credit & Risk Manager

  • Jan 2021 - Jul 2022

  Managing the full function accounts receivable Review and revise credit policy within business compliance policies Payment allocations EFT/ credit card payments / international payments Determining best course of action to rectify outstanding accounts Negotiation and management of payment plans Review of inventory credit blocks and credit limits Management of Credit, PPSR, Legal actions and debt recovery plans Preparing debtors reports for management Liaising with stakeholders to understand their business requirements, foster greater accuracy and improve department efficiency Ongoing leadership development



John Deere

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Wholesale Operations and Retail Collections

  • Nov 2019 - Apr 2020

  Responsible for overseeing all related incident/processes for Retail Collections , ensuring theyare effectively executed• Develop, maintain and perform change and risk management procedures and ensure relevanttasks are performed reliably and consistently• Develop and maintain departmental policy and procedures adhering to the control objectives ofthe business and the effective application of departmental resources• Ensure compliance with all regulatory requirements including requirements provided by ASIC,Privacy Act, PPSR• Monitors and analyses department metrics, data, reports or specific department activities• Establish effective partnerships with operational peers and key stakeholders to achieve united,effective, and efficient outcomes• Ensure department is compliant with auditing and SOX compliance• Supervise 6 direct report activities inclusive of establishing clear performance expectations,coaching, development and recruitment of new talent

• Wholesale Operations Supervisor

  • Mar 2017 - Apr 2020

  Supervision of the Wholesale functions of John Deere Financial for both Floorplan and TradeReceivables inclusive of management reporting and asset tracking.• Responsible for overseeing all related incident/processes and ensuring they are effectivelyexecuted• Responsible for managing the lifecycle of all Wholesale problems relating to financial services,where possible driving automation initiatives to prevent Incidents from re-occurring, and tominimize the impact of Incidents that cannot be prevented.• Develop, maintain and perform change and risk management procedures and ensure relevanttasks are performed reliably and consistently• Develop and maintain departmental policy and procedures adhering to the control objectives ofthe business and the effective application of departmental resources• Monitors and analyses department metrics, data, reports or specific department activities• Establish effective partnerships with operational peers and key stakeholders to achieve united,effective, and efficient outcomes• Ensure compliant with auditing and SOX compliance• Supervise 5 direct report activities inclusive of establishing clear performance expectations,coaching, development and recruitment of new talent.• Continue to provide support with Order Management Sales Centre Implementation- Continuous improvement for both internal processes and dealer benefit.- Provide Dealer training through Dealer progress update presentations- Identify gaps for Dealer knowledge documents and create as required- UAT/Regression Testing of production changes relating to Financial Services- Business Analyst for business systems & complex issues providing assistance with solution to fix

• Order Management Process Lead

  • Apr 2014 - Mar 2017

  introducing a sales centre for Dealers to complete the end to end finance process.Provided subject matter expertise in Accounts Receivable, Finance, Credit Management, Accounting, andInventory. Roles and responsibilities included;• Understanding the Architecture of the New Solution SAP landscapes FICA, VMS, PWG, PRG, PFI,DM, BA, SD, LM• Blueprinting – providing current business process/procedures• Business Requirements – reviewing the proposed solution requirements• UAT E2E Testing – 3 rounds of testing- Identify the testing requirements- Provide input in testing scripts- Hands on testing & review• Business sign off - rate- rate the severity of impact on defects, and provide work arounds fordefects not fixed at go live. Sign off requirements for Go Live• Data Migration – working with migration team to ensure accurate data transfer• Provide and oversee cutover plan for both Pilot and Go Live• Business Implementation Plan for Wholesale - Managing both old and new processes throughpilot period• Change Management – managing the people side of change to make a successful transition• RACI – providing guidance to wholesale activities changes from ‘As Is’ to ‘To Be’• Knowledge Transfer – Transfer learnings of new solution to internal staff• Training Wholesale and Credit Staff in new processes/procedures

• Wholesale Administration Supervisor

  • Aug 2012 - Apr 2014

  Supervision of the Wholesale functions of John Deere Financial for both• Floorplan and Trade Receivables inclusive of management reporting and asset tracking.• Escalation of potential risk situations to the JDFL Credit Dept.• Supervise 6 direct report activities inclusive of establishing clear performance expectations,coaching, development and recruitment of new talent.• Develop and maintain effective business relationships with Dealers and JDL.• Resolves issues regarding Wholesale functions• Develop and maintain Departmental policy and procedures adhering to the control objectives ofthe business and the effective application of departmental resources• SOX compliance



George Weston Foods (Tip Top Bread)

• Credit Manager

  • Jan 2009 - May 2011

  Management of 8 staff • Centralization of Collections to head office • 7 Day, Monthly and RCTI Accounts • Establish and maintain strong relationships with creditors including retailers such as Foodstuffs and Progressive Enterprises, ensuring prompt payment of accounts • Demonstrate a continuous improvement philosophy around account management initiatives. • Monitor, assess and approve credit accounts, safeguarding the organisation from exposure to risk • Coaching of staff to set objectives, work independently and develop their problem-solving skills • Liaised with all key client stakeholders, providing timely and accurate information • Assessed and managed account risk in accordance with organisational policy • TOPUP 3-month project. Moving Orders and transport from a legacy system to SAP



Smith & Smith Glass

• Penrose

• Credit & Billing Manager

  • Nov 2006 - Dec 2008

  Management of 8 staff • Responsible for collections/billings/payments for Corporate Accounts, Consumer Cash Sales, and Vendor accounts. • Recruitment of new talent • Coaching of staff to set objectives, work independently and develop their problem solving skills • Establish and maintain strong relationships with Insurance Companies to ensure timely payment of accounts. • Demonstrate a continuous improvement philosophy around account management initiatives. • Assessed and managed account risk in accordance with organisational policy, including progressing accounts for legal action.



Peter Baker Transport / PBT Couriers

• Debtors Manager

  • 1999 - 2006

  Implementing and maintaining credit checks to minimize riskStaff management of 9 accounts receivable staffSetting KPI’s for collectionsInitiate legal action in form of Statutory Demands through district courts and disputes tribunalProgram enhancements to increase efficiencies – automated collection reports to real time reporting for both couriers and transportContinued process improvement to increase collectionsClient Visits as appropriateIT Projects:⦁ Creating a automated collections system for both business and implementing procedures⦁ Creating a automated claims and approval system⦁ Automating credit approvals⦁ Automating Pricing increases

• Claims Manager

  • 2002 - 2004

  Centralizing all Claims to Head OfficeStaff Management of 4 claims staffReview and recommend changes of terms and conditions to align with the claims processProgram enhancements – facilitated the creation of a claims module with a automated approval process.Developing procedures to streamline the claims processProgress and attend disputes through the disputes tribunal. (small claims court)

• Pricing Manager

  • 2001 - 2004

  Centralizing all Pricing to Head OfficeStaff Management of 2 pricing staffEnsure constancy and integrity of billingsDeveloping proceduresProgram enhancements to increase efficiencies – automated pricing to be copied from one account to another, simplify pricing tables