Experience

Bayton Group

• Australia
• Facilities Services
• 1 - 100 Employee

• Head of Culture and Innovation

  • May 2017 - Present

• Project Manager

  • Mar 2016 - May 2017



MetLife

• United States
• Insurance
• 700 & Above Employee

• Project Manager / Online Optimisation

  • Mar 2013 - Jan 2016

  MetLife in Australia is a specialist provider of life insurance. As part of my role as Project Manager – Online Optimisation my responsibilities included; • Project Management of the MetLife.com.au website redesign • Project Management of the user interface (UI) re-design of the core business online insurance application • Effectively manage issues and risks, develop and implement mitigation strategies, and escalate where necessary • Creation of business requirement documents (BRD), design specifications and weekly status reports • Facilitate workshops, information sessions and conduct presentations for various audience groups • Analysis of existing processes and creation of process improvement policies • Participate as a stakeholder on various IT projects signing off on BRD’s and functional specification designs to ensure an optimal user experience is provided • Creation of business cases and high level strategy documents including but not limited to social media strategy using LinkedIn as a channel • Vendor liaison and appointment as part of the project management of digital assets creation as well as the delivery of the MetLife Intranet



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Solution Delivery Manager

  • Oct 2009 - Nov 2012

  For 6 solid years, I was dedicated to the development of the Commonwealth Bank's business banking platform CommBiz. Starting as a Business analyst, progressing to a Senior Business Analyst / Team Lead, to a Solution Delivery Manager, I was part of the success story which is CommBiz. The number 1 business banking platform, processing over AU$ 125 billion transactions every month! My responsibilities included; • Project Management of IT Solutions for CBA's Business Transactional Banking platform • Design of user interfaces (UI) using MS Visio • Creation & peer review of functional specifications • Effectively manage issues & risks, develop & implement mitigation strategies, & escalate where necessary • Effectively liaise with customers & manage stakeholder expectations • Facilitate workshops, information sessions & conduct presentations for various audience groups • Provide line management, guidance & development planning Business Analysts • Creation of achievable work plans using Microsoft project • Creation of timely & accurate status reports • Assign tasks & activities across the delivery team • Creation of accurate high level estimates, ball park estimates & detailed estimates • Financial tracking of project actuals against detailed estimates



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Business Analyst

  • 2006 - 2009

  Refer to the above Refer to the above



The Capital Trust

• IT Consultant

  • Jun 2005 - Jan 2006

  As the IT Consultant at The Capital Trust, I was solely responsible for the IT Infrastructure and software throughout the organisation. My responsibilities included; • Project Management (incorporating SDLC framework) • Liaise with all areas & levels of the business to gather user requirements • Creation of functional specifications • Analyse business processes & propose process improvements • Establishment and creation of IT Company Policies & Procedures • Write & publish company software user manual • Distribution of electronic communication throughout the company • Coordinate & facilitate training on Lotus Notes applications • Database Application creation, development and support • System Administration – Maintaining Domino R5/ R6 users and servers • Administration of Symantec Mail Security • Collaboration with external contracting IT companies • Maintenance of the Capital Trust Website via CMS Mambo



KAZ

• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Consultant

  • Nov 2000 - May 2005

  I consulted as a technical Lotus Notes expert on many projects whilst working for the KAZ GROUP Ltd including projects for companies such as Beckman Coulter, British American Tobacco, Toyota Australia, Eli Lilly and Australian Catholic University. My responsibilities included; • Client & Vendor Liaison • Gathering Business requirements • Pre Sales and tender proposals • Creation of Functional Specification documentation • Creation of user documentation for new or modified databases • Facilitate training sessions on the Lotus Notes Client / Applications for KAZ Group Clients • Develop & document KAZGroup corporate email & database standards • Database application creation & development • System Administration – Maintaining Domino R5/ R6 users & servers • Administration of Mimesweeper for SMTP virus & content scanning server • Maintenance of the KAZ Computer Services & KAZ SG websites