Experience

BB&T

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Closer

  • Mar 2009 - Present

  Provide accurate closing instructions, required documents, escrow accounts and funding to settlement agents ensuring that all investor requirements and federal regulations are followed. Utilizing UNIFI production system, provide federal truth in lending information in order to comply with federal regulations. Answer inquiries from mortgage loan officers, attorneys and customers regarding mortgage loan instructions and documentation in a timely manner. Provide accurate closing instructions, required documents, escrow accounts and funding to settlement agents ensuring that all investor requirements and federal regulations are followed. Utilizing UNIFI production system, provide federal truth in lending information in order to comply with federal regulations. Answer inquiries from mortgage loan officers, attorneys and customers regarding mortgage loan instructions and documentation in a timely manner.



RWC Consulting Group

• Operations Consultant

  • May 2008 - Nov 2008

  Research /Adjustments- researched and resolved complex exceptions utilizing Vector 4 adjustment system. BIT batch balancing processing from branches and as general ledger outages occurring in item processing. Researched and balanced using Titan Image soft, Acquire online reporting (master detail files, general ledger reports and teller reports) extra IP for account and customer information.CD clearing general ledger balancing-research and resolve exceptions thru Recon Plus to minimize customer impact and recovery- Communicated with internal cd ops area for correction of exceptions. Communicated with branch personnel for recovery from customers.Passbook Clearing general ledger balancing-resolved exceptions for recovery and customer impact.



RBC Centura Bank

• Operations Teamleader III

  • Jan 1983 - Jan 2007

  Operational Effectiveness -1 year-2006-2007Monitored operation service delivery budgeting for invoices and correct GL posting for finance. Completed final approval of invoices from managers to maintain budget.Vendor management- Maintain and help renew vendor contracts for service deliveryImplemented online employee manual for service delivery employeesAssisted in staffing modelsAssisted in preparing all areas for audit and/or improve audit findings.

• Electronic Transactions Specialist

  • Dec 1999 - Dec 2006

  ATM balancingGeneral Ledger balancingSwitch network balancingResolve ATM deposit disputes, ATM disputes, and debit card disputes within legal guidelines and REG CC. Handled outside vendor relationship with Loomis FargoAssisted internal support department with questions and balancing issuesImplemented automated ATM balancing from branches to ATM department Item Processing

• Operations Team Leader III

  • Dec 1983 - Jan 1999

  2006Maintain and manage staff of 17 team members.Ensure exemplary leadership and developmental opportunities for team members.Complete all online research requests from branches, fraud, subpoenas, and all internal balancing areas within services levels provided.Ensure prudent budget management, maximization of revenue opportunities and cost minimizationEnsure scalable operations and platforms as well as timely and efficient processing of all functions within Microfilm Services.Update procedures, staffing model, disaster recovery, performance assessments and all monthly reporting timely.Implemented conversion from microfilm to total image system.Outsourced manual labor to outside vendor and managed relationshipPlaced all team members in other areas of operations for cost savings

• Proof Operator

  • Dec 1983 - Dec 1993

  Maintained and exceeded production levels consistently Error Correction Specialist-Located and corrected all out of balance transactions processed by proof operators. Completed customer adjustments and teller adjustments when necessary.