Experience

Amchara

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Health retreat manager

  • Sep 2021 - Present



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Business Development Manager

  • Apr 2019 - Nov 2021

• Area Manager

  • Sep 2018 - May 2019



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Lead Night Manager

  • 2013 - Aug 2018

  In charge of covering all areas and departments in a large and very busy 24-hour opening store.Training staff at all levels and experience across the store and identifying talent for promotion.Signing off rotas and ensuring alignment with the criteria for cost controls and store budgets.Addressing absence issues, approving holiday applications and applying disciplinary polices.Heading up teams of staff and driving efficiency through stock, merchandising & store operations.Overcoming unexpected changes to store product availability, work flow and staff headcount.Making decisions in the best interests of the company in line with policies and regulations.Encouraging open communication by listening to staff ideas, views, opinions and thoughts.Key Achievements;Praised for delivering a ‘green’ performance at every end of year review so far with Tesco Plc.Maintained a high level of morale across various teams demonstrated in feedback results. Show less

• Team Night Manager

  • 2010 - 2013

  Created a cohesive team with a shared focus and dedication to mutual goals and objectives.Mentored new and existing colleagues on store products, delivery procedures and merchandising.Coached and trained a wide range of staff across shop departments and customer service areas.Encouraged career progression at regular team appraisals, meetings and performance reviews.Worked collaboratively to maximise sales whilst maintaining strong levels of customer satisfaction.

• Team Leader Nights

  • 2006 - 2010

  Promoted compliance with operational procedures and policies in a fast paced 24-hour store.Motivated a diverse team and checked work on displays, deliveries, promotions and service.Reviewed performance and generated regular reports on team and individual contributions.Allocated tasks to a team and maintained productivity across stock control and merchandising.Engaged with senior personnel concerning product launches, manpower resources and store plans.

• Checkout Assistant

  • 2004 - 2006

  Spent time with seniors learning reception tasks on phone etiquette, transfers and message taking. Welcomed members of the public and signposted them to different departments within the store.Based on the front line serving customers on the checkout, scanning goods and approving payments.Trained on CSD and how to cope with any conflict, customer complaints or price discrepancies.



Passage House Hotel

• Newton Abbot

• Assistant

  • 2003 - 2004

  Part time role that focused on housekeeping, reception and helping in the restaurant. Part time role that focused on housekeeping, reception and helping in the restaurant.