Experience

Museum of Contemporary Art San Diego

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Venue Sales Associate

  • Sep 2023 - Present

  San Diego, California, United States



GoFundMe

• United States
• Fundraising
• 300 - 400 Employee

• Customer Care Associate Manager

  • Jul 2020 - Sep 2023

  - Develop high performing professionals via direct coaching and regular 1:1s - Contribute to cross-functional product efforts across Customer Experience and Research, Design & Development - Publish quarterly Voice of the Customer Report to the company, synthesizing quantitative and qualitative customer data to advocate for product improvements for a more effortless customer experience

• Senior Specialist

  • Nov 2019 - Jun 2020

  - Managed escalated duties such as appeasements, addressing BBB complaints, and conducting Customer Care interviews - Contributed to specialized projects such as piloting and launching new payment partner features to the department - Reported product issues via Jira to Research, Design, & Development - Communicated issues, launches, and ticket handling guidance cross-departmentally

• Customer Care Specialist II

  • Nov 2018 - Nov 2019

  - Assisted customers in general and escalated support requests via email and chat while exceeding in quality and output metrics - Invested in the growth of the team by providing regular peer feedback, provided training and mentorship for new hires and tenured specialists

• Customer Care Specialist I

  • Nov 2017 - Nov 2018



San Diego County Library

• Library Tech I

  • Mar 2017 - Nov 2017

  La Mesa, CA - Assisted customers in the use of library resources - Managed and created customer accounts through Millennium Integrated Library System - Performed daily library functions such as sorting, shelving, and organizing library media



Museum of Contemporary Art San Diego

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Services Representative

  • Jan 2015 - Nov 2017

  San Diego, California



San Diego County Library

• Library Tech I

  • May 2016 - Oct 2016

  Encinitas, California



Mingei International Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Library Intern & Registration Intern

  • Sep 2014 - Apr 2016

  San Diego, California - Library Intern: Worked 180+ hours with Library, Archives, and Digitization Dept, inventoried books, updated media records in digital catalog as well as physical collection, helped train fellow interns and volunteers with daily tasks - Registration Intern: Worked with Registrar and Collections Departments to catalog, photograph, organize, and store the museum’s extensive collection of beads. Practiced proper art handling with beads and other objects in collection - Created/updated object… Show more - Library Intern: Worked 180+ hours with Library, Archives, and Digitization Dept, inventoried books, updated media records in digital catalog as well as physical collection, helped train fellow interns and volunteers with daily tasks - Registration Intern: Worked with Registrar and Collections Departments to catalog, photograph, organize, and store the museum’s extensive collection of beads. Practiced proper art handling with beads and other objects in collection - Created/updated object records and portfolios on EmbARK Collections Management Database Show less



San Diego History Center

• Visitor Services Associate

  • Jan 2015 - Jan 2016

  San Diego, California