Experience

VDV Group
• 1 - 100 Employee
• Executive Assistant

  • May 2018 - Present

VDV GROUP LLC
• Project Manager

  • Oct 2017 - Apr 2022


Whirlpool Corporation

• United States
• Manufacturing
• 700 & Above Employee

• LEAD MASTER DATA SCPECIALIST

  • Sep 1999 - Sep 2017

  • Created and maintained all customer master records for new and existing customers in all areas of business . • Validated and updated current data ensuring integrity in master data and reporting. • Launched and spearheaded the start up of the Master Data Team with SAP implementation. • Interacted and served as liaison, cross-functionally with Sales, Production, Quality Control, Supply Chain, Planning, Distribution, and Finance, as lead resource for business in defining Master Data. • Trained, coached, motivated, developed, mentored, and directly leading the Master Data team. Show less

• Shared Service Specialist/Letter Team

  • 1995 - 1999

  Maintained customer portfolios to ensure accuracy in billing and account reconciliation. Contacted trade customers failing to pay within terms and negotiated payment arrangements. Maintained accurate and current documentation of contacts with trade partners. Investigated, documented, and resolved trade partner and consumer disputes.

• Shared Service Specialist/National

  • 1993 - 1995

  Fostered relationships with trade customers supporting Whirlpool's Brand Value Creation, Every Home Everywhere, and business strategies. Worked directly with customers to resolve credit and billing issues. Collaborated with all internal departments to ensure excellent customer service.

• Credit Adim

  • 1991 - 1993

  Researched and examined credit risks, assessed credit history, and approved / disapproved extension of credit. Analyzed applicant financial status and credit to determine feasibility of granting commercial credit. Worked with various departments to obtain financial information or verifications regarding applicant information.



State Farm Insuance

• Insurance
• 200 - 300 Employee

• Sales And Service Associate

  • 1989 - 1991

  • Open and maintain customer accounts by recording account information.• Writing up quotes for new and existing customers.• Contribute to team effort by accomplishing related results as needed.• Manage large amounts of incoming calls.• Generate sales leads• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Follow communication procedures, guidelines and policies.• Handle changes in policies or renewals.• Take payment information and other pertinent information such as addresses and phone numbers. Show less

• Sales And Service Associate

  • 1988 - 1989