Experience

Meliora Technology, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Project Manager - Client Solutions

  • Jan 2009 - Present

  My position affords me the opportunity to work with a strong team at Meliora and in a group effort with our partners, clients, and resellers. My responsibilities include:• Project manage assignments from beginning to end• Delegate tasks and responsibilities to appropriate personnel • Identify and resolve issues and conflicts within the project team • Plan, schedule and track project timelines and milestones • Develop full-scale project plans and associated communication documents• Cultivate best practices and tools for project execution and management • Define project scope, goals and deliverables that support business goals • Communicate project expectations to team members and partners in a timely and clear manner• Set and continually manage project expectations with team members, clients, and partners• Deliver progress reports, proposals, required documentation, and presentations• Coach, mentor motivate and supervise project team members and contractors• Provide benefits administration services to external clients including sales, implementation project management, customer service and billing



Johnston and Matthews

• United Kingdom
• Real Estate

• Client Solutions

  • Apr 2003 - Jan 2009

  My responsibilities included:• Served as the lead point of contact for matters specific to key customers• Built and maintained strong, long-lasting customer relationships• Customer account management oversight • Negotiated contracts and agreements to maximize profit My responsibilities included:• Served as the lead point of contact for matters specific to key customers• Built and maintained strong, long-lasting customer relationships• Customer account management oversight • Negotiated contracts and agreements to maximize profit