Experience

NCMIC

• United States
• Insurance
• 100 - 200 Employee

• Business Analyst

  • Jan 2020 - Present

  Responsible for the Group Term Life and Long Term Disability system enhancements, document creation using Windward for GTL, LTD, as well as Claims for the professional liability products, analysis and requirements for new in house applications being built such as an assessment tool used by our risk team and for our external online applications and quoters. Consistently trying to make people's jobs easier with technology solutions. Responsible for the Group Term Life and Long Term Disability system enhancements, document creation using Windward for GTL, LTD, as well as Claims for the professional liability products, analysis and requirements for new in house applications being built such as an assessment tool used by our risk team and for our external online applications and quoters. Consistently trying to make people's jobs easier with technology solutions.



HomeServices Lending, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Sr. IT Analyst

  • Jul 2014 - Jan 2020

  Set up new systems and processes for a brand new company. Work with the Encompass LOS, creating custom fields, screens, automation, security, and user groups. Develop automated production, exception, and incentive reporting for lending management and real estate partners. Help all departments improve their processes any way I can. Set up new systems and processes for a brand new company. Work with the Encompass LOS, creating custom fields, screens, automation, security, and user groups. Develop automated production, exception, and incentive reporting for lending management and real estate partners. Help all departments improve their processes any way I can.



Nationwide

• Insurance
• 700 & Above Employee

• Specialist, Analysis & Reporting

  • Mar 2004 - Jul 2014

  Solutions analyst for retail, third party, private label, and subservicing channels, assisting senior management, project managers, and supervisors with all aspects of change requests, including requirements analysis and testing for origination system, web sites, and SQL table design. Primary Crystal Reports developer for company, creating and managing over 100 reports to meet customer needs. Strive to enhance requirements to optimize system capabilities, reduce manual efforts, and exceed… Show more Solutions analyst for retail, third party, private label, and subservicing channels, assisting senior management, project managers, and supervisors with all aspects of change requests, including requirements analysis and testing for origination system, web sites, and SQL table design. Primary Crystal Reports developer for company, creating and managing over 100 reports to meet customer needs. Strive to enhance requirements to optimize system capabilities, reduce manual efforts, and exceed customer expectations when analyzing business needs. Show less Solutions analyst for retail, third party, private label, and subservicing channels, assisting senior management, project managers, and supervisors with all aspects of change requests, including requirements analysis and testing for origination system, web sites, and SQL table design. Primary Crystal Reports developer for company, creating and managing over 100 reports to meet customer needs. Strive to enhance requirements to optimize system capabilities, reduce manual efforts, and exceed… Show more Solutions analyst for retail, third party, private label, and subservicing channels, assisting senior management, project managers, and supervisors with all aspects of change requests, including requirements analysis and testing for origination system, web sites, and SQL table design. Primary Crystal Reports developer for company, creating and managing over 100 reports to meet customer needs. Strive to enhance requirements to optimize system capabilities, reduce manual efforts, and exceed customer expectations when analyzing business needs. Show less



DSI

• United States
• Telecommunications
• 200 - 300 Employee

• Data Analyst

  • Apr 2003 - Mar 2004

  Process and analyze data for daily sales and returns of digital satellite systems sold from 30 branches, using Microsoft Excel and Access, FACTS, and SmartFTP programs. Process and analyze data for daily sales and returns of digital satellite systems sold from 30 branches, using Microsoft Excel and Access, FACTS, and SmartFTP programs.



National Travelers Life Insurance

• Marketing Administrator

  • Aug 1999 - Jan 2003

  Responsible for creation and administration of 80% of the Individual Marketing production, contest, bonus, and agency-related reports. Administered agents’ errors and omissions insurance program, reviewed and suggested continuing improvements to agent web site, and created forms and tutorials to improve communication and sales opportunities for agents. Responsible for creation and administration of 80% of the Individual Marketing production, contest, bonus, and agency-related reports. Administered agents’ errors and omissions insurance program, reviewed and suggested continuing improvements to agent web site, and created forms and tutorials to improve communication and sales opportunities for agents.