Experience

Feefo

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Data Product Manager

  • Oct 2022 - Present

  London, England, United Kingdom Feefo helps both consumers and businesses make the right decisions. Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We provide invite-only, verified customer feedback, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted… Show more Feefo helps both consumers and businesses make the right decisions. Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We provide invite-only, verified customer feedback, so consumers can learn how people like them feel about different products and services. And companies can truly discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.

• Product Manager

  • Jan 2022 - Oct 2022

  London, England, United Kingdom



The Travel Corporation

• United States
• Travel Arrangements
• 700 & Above Employee

• Product Owner / Business Analyst

  • Jan 2014 - Dec 2021

  London, United Kingdom I worked on Implementing Travel Studio for Travel Corporation Asia which is a sector of the Travel Corporation. I had responsibility for ensuring that the Database and Booking modules of this software met the business needs and to plug any gaps, by working with the business to gather requirements and with the supplier (Open Destinations) to get the functional changes that were required developed and delivered in a timely manner. I had responsibility for 1 Tester and 1 developer, and I… Show more I worked on Implementing Travel Studio for Travel Corporation Asia which is a sector of the Travel Corporation. I had responsibility for ensuring that the Database and Booking modules of this software met the business needs and to plug any gaps, by working with the business to gather requirements and with the supplier (Open Destinations) to get the functional changes that were required developed and delivered in a timely manner. I had responsibility for 1 Tester and 1 developer, and I managed and coordinated their workloads and provide support for the work that they carried out (production of Acceptance Criteria, Test Cases and functional testing). This role required me to identify, define, document and present business requirements and deliver solutions through IT provisions and/or improvements in business processes accurately and efficiently. I was also tasked with improving existing business processes and to seek out areas where business and system processes could be better aligned to gain efficiencies. I was also the key link between the IT and Business sides of the project. I assisted both the IT Project Manager and Business Project Manager with defects, change requests and training users. I was also involved in the implementation of Prio Ticket software for Contiki Optional Excursions Show less



Open Destinations

• United Kingdom
• IT Services and IT Consulting
• 300 - 400 Employee

• Business Analyst/Consultant

  • Jun 2012 - Dec 2013

  London, United Kingdom The focus of the role was to analyse, document and propose solutions for clients. I worked on a project for one of the company’s largest clients and was heavily involved in requirement gathering and client workshops. Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans. Key Responsibilities: Analysing and documenting business processes Documentation of… Show more The focus of the role was to analyse, document and propose solutions for clients. I worked on a project for one of the company’s largest clients and was heavily involved in requirement gathering and client workshops. Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans. Key Responsibilities: Analysing and documenting business processes Documentation of workflows and results of business analysis and obtain sign-off from client on the specifications. Provision of link between the customer, development team and any third party regarding software functionality, throughout the development lifecycle. Day to day management of change requests in relation to the project plans to ensure agreed deadlines were met. Reporting on progress against outstanding milestones, status, resource requirements, issues, risks and dependencies. Worked on client sites to build strong relationships Show less



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Business Analyst

  • Jun 2010 - Jun 2012

  Geneva Area, Switzerland In this role I dealt with Expedia’s Connectivity API which allows direct communication between Expedia points of sale and hotel partners to get the best rates and inventory. I was responsible for providing analytical support to the Connectivity Account Management and Product Management teams. I drew on my analytical skills and business sense to provide insights into the Expedia connectivity and supplier tools to inform on strategies and implementation tactics across the teams.… Show more In this role I dealt with Expedia’s Connectivity API which allows direct communication between Expedia points of sale and hotel partners to get the best rates and inventory. I was responsible for providing analytical support to the Connectivity Account Management and Product Management teams. I drew on my analytical skills and business sense to provide insights into the Expedia connectivity and supplier tools to inform on strategies and implementation tactics across the teams. This role called for significant cross-functional collaboration with Expedia analytics, sales and product development teams around the world. I used Business Objects, SQL and Salesforce within the day to day tasks. Responsibilities included: • Collaboration with account and product managers by understanding their analytics needs and providing meaningful insight to help them set strategies and make business decisions. • Translation of strategic requirements into specific business and analytical requirements, taking the lead on analysis development and management of projects to provide the data foundation for strategic planning and initiatives. • Provision of in-depth analytical support and data-driven guidance on assigned projects. • Proactively taking ownership of key analytical projects. Projects included: • Development of a suite of error reporting to allow Account Managers to tackle vendors who generate a high volume of errors. • Maintenance of the Connectivity Knowledge Base and Connectivity Website – along with user analysis. • Provision of ad hoc data analysis. Show less



James Villa Holidays

• Systems Analyst

  • Oct 2007 - Jun 2010

  I was involved in a wide range of strategic business projects that required either business process changes or IT developments. • Analysis of project requests in terms of costs and benefits to the business and potential technical developments that may be required. • The role involved being a key interface between IT and Operational departments in order to identify user requirements based on approved projects, documentation of functional requirements and liaison with Developers on… Show more I was involved in a wide range of strategic business projects that required either business process changes or IT developments. • Analysis of project requests in terms of costs and benefits to the business and potential technical developments that may be required. • The role involved being a key interface between IT and Operational departments in order to identify user requirements based on approved projects, documentation of functional requirements and liaison with Developers on technical matters throughout the project lifecycle. • Delivery of project solutions to the business and supporting users throughout UAT and provision of appropriate test plans. Projects that I worked on during my time at James Villa Holidays include: • Development of controls for the selling of accommodation and flights on the JVH website. • Re-development of car hire system (storing of information, selling processes on reservations system and website, XML booking link). • Introduction of Ferries for sale on reservations system and website. • Automation of legacy reporting (e.g. Sales and Call Statistics) • Development of Image Management Processes and Systems (storage and accessibility of images used on website and in brochure production). • IT Documentation and Processes Project - instrumental in researching and implementing process for the creation, storage and accessibility of documentation (project docs, user guides, technical docs). • Development of Administration screens to hold Destination and Resort information Show less



Integrity Software - Construction Accounting Software

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Co Ordinator

  • May 2007 - Oct 2007

  • I was involved in gathering new requirements from system users in order to design and document robust solutions. I followed the requirements from inception through to implementation. • Close working relationship with the development team in order to provide realistic requirements and to assess the impact of future enhancements. I also worked with the support team and gained valuable user perspectives. • I was also responsible for the applications Quality Assurance Programme and… Show more • I was involved in gathering new requirements from system users in order to design and document robust solutions. I followed the requirements from inception through to implementation. • Close working relationship with the development team in order to provide realistic requirements and to assess the impact of future enhancements. I also worked with the support team and gained valuable user perspectives. • I was also responsible for the applications Quality Assurance Programme and support of the BETA release; I designed and implemented test plans and a full QA process including: Investigation, Issue logging, testing and final release along with related training materials and detailed release notes. Show less



The Travel Corporation

• United States
• Travel Arrangements
• 700 & Above Employee

• Business Analyst

  • Oct 2004 - Apr 2007

  • Involvement in implementation, design and training activities relating to the Travel Corporations new browser based travel system. I travelled to India in February 2005 to carry out initial testing of the Product Build Module at the Software Developers in Pune. I have gained valuable experience in how new applications are developed, knowledge of formal testing processes including analysis of defects, change requests and documentation of help pages. • I was tasked with analysing the… Show more • Involvement in implementation, design and training activities relating to the Travel Corporations new browser based travel system. I travelled to India in February 2005 to carry out initial testing of the Product Build Module at the Software Developers in Pune. I have gained valuable experience in how new applications are developed, knowledge of formal testing processes including analysis of defects, change requests and documentation of help pages. • I was tasked with analysing the software and working with both the business users and developers in order to create change requests to enhance the system and ensure that the business had an application that fully met their requirements. Show less



TV Travel Shop (Island Blue Holidays)

• Inventory and Pricing Executive

  • Jul 2004 - Oct 2004

  • Joint responsibility for product, pricing, inventory, yield and operation of the Island Blue product. • Maintenance of ATOP Classic and the product portfolio. Responsibility for financial, quality and product performance of Island Blue.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Inventory Controller

  • Aug 2001 - Jul 2004

  Hayes and Jarvis • Maintenance of ATOP Gold reservations system and integrity of data held within the Hayes and Jarvis website, ensuring accuracy of pricing and product information and that on sale dates of brochures were met. • Helpdesk activities and development of department training manuals and coaching of new team members.



Jetlife Holidays Ltd

• Commercial Assistant

  • Jun 2000 - Aug 2001

  • Costing and pricing products, competitor analysis and market research.



Trailfinders

• United Kingdom
• Leisure, Travel & Tourism
• 400 - 500 Employee

• Travel Payments Assistant

  • Jun 1999 - Jun 2000

  • Processing of invoices and payments (including foreign currency and wire transfers) to all Trailfinders suppliers.