Experience

Roseus Hospitality Corp

• United States
• Hospitality
• 1 - 100 Employee

• Owner Experience Manager

  • Aug 2023 - Present

  Celebration, Florida, United States


Jackson
• Customer Support Specialist
• Account Analyst

  • Jul 1989 - Apr 2023

  Lansing, Michigan, United States • Exceptional financial Analysis skills, financial reports, and account reconciliation • Responsible for entering and approving Journal Entries into Oracle • Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. • Perform testing and training for new systems or procedure changes; detect and track software defects and inconsistencies; provide timely solutions; and support and documentation. • Led team engagement to… Show more • Exceptional financial Analysis skills, financial reports, and account reconciliation • Responsible for entering and approving Journal Entries into Oracle • Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. • Perform testing and training for new systems or procedure changes; detect and track software defects and inconsistencies; provide timely solutions; and support and documentation. • Led team engagement to assist cross-functional departments and achieve team goals and performance. • Prevent key account losses by researching discrepancies and correcting problems. • Identified root causes of contact issues by asking probing questions and analyzing data trends, leading to a 30% reduction in recurring customer problems. • Resolved complex contact issues for stores, associates, and high-impact customers, achieving a 90% issue resolution rate and ensuring customer satisfaction. • Enhanced customer engagement and satisfaction by researching and resolving ongoing issues, resulting in a 15% increase in customer satisfaction survey ratings. Show less