Experience

Vyne Medical

• United States
• Desktop Computing Software Products
• 1 - 100 Employee

• Technical Account Manager

  • Jan 2019 - Present

  The Technical Account Manager is responsible for providing world-class service to our external customer base by delivering client’s Trace system on-time and with high quality output.

• Senior Support Analyst

  • Sep 2004 - Present

  Troubleshoot and correct various product issues.Remote into hospital computers to resolve issues.Take care of any servers that are down using remote desktop.Resolves customer complaints and concerns with strong verbal andnegotiation skills.Display courtesy and strong interpersonal skills with all customerinteractions.Take cases out of escalation queue and resolve quickly.Answer questions from Client Support Representatives to assist in issueresolution and case closure.Provide support for product implementations for new clients.Preform new hire and onboarding education.Maintain expert knowledge of products and services.Participate in implementation and project status calls.Participate in support bridges for Go-Lives.Adding, editing and setting up departments and users.Configure and test new product features with development.Work after hours On-Call technical support.Document all communication with accurate, concise and completenotes, following documentation procedures.Writing up how to guides on resolving issues.



The White Stone Group, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Product Specialist

  • Sep 2004 - Present

• Product Specialist

  • 2004 - 2014