Experience

PAi INC. - Paramount Apparel International

• Logistics Coordinator

  • Jan 2020 - Present

• Customer Service Rep

  • Jul 2005 - Present

  UPDATE: I have moved from the position of Customer Service Rep, to Customer Service Manager, to Assistant Business Director. History: I was a customer service rep in the ASI department for PAI. I was in charge of my own territory, and worked closely with the outside sales rep. I processed orders, took phone calls and and answered emails. Every order was unique, whether they were for custom goods, or off the shelf decorated items. The book of business that was handled averaged from 800K to 1MM. per year. I assisted customers in rushing orders, picking out design colors, offered upselling ideas, and coordinated with production for very timely production and in hands delivery. I would also work to resolve customers issues and offer suggestions and solutions. Show less



Imperial Headwear

• Asst. Business Director - Imperial Headwear

  • Jul 2005 - Present

  My current position is to develop, network and continue the growth of the Imperial Headwear brand. To expand the reach of Imperial products to all facets of the business world, and to individual consumers. To offer expert customer service from my team. To exceed all goals set and determine new goals and expectations for Imperial's customers.

• Assistant Business Director

  • Jan 2017 - Jan 2020

  In January of 2017 I was moved from Customer Service Manager to Assistant Business Director. I have a current department of close to 30 individuals. Managing their work loads and also their ability to grow individually with the company. I also work with the outside sales force to provide sales materials, track budgets, promotional budgets, and pricing of items both import, custom, and domestically made. I watch for trends within the sales, customer satisfaction and revenue. Monthly reporting and statics are provided to all management. My main focus is to make sure my customers, employees, and co-workers are well informed, respected and taken care to the very best of my ability. I could go on and on with daily tasks, but the most important task is respecting Imperial Headwear, my staff and co-worders, and my customers. All the rest is just paperwork, it's the people that count. Show less


PAI/Imperial
• CSM

  • 2005 - 2013


Von Hoffmann/now RR Donnelley

• Marketing Rep.

  • Aug 1996 - 2003

  I worked directly with the VP of Sales, VP of Marketing and the VP of Finance. I was entrusted with keeping track of all the sales regions, their billings, and their budgets. I worked with the VP of Marketing on research projects to help drive the development of educational materials to the states. I also ran a B2B telemarketing team that would pass along leads to the outside sales force. I did travel about 1/4 of the year with different destinations. This was based on adoption schedules, ACT testing development, trade shows and customer meetings/presentations. Show less