Experience

Hospital Health Care Inc

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant

  • 1983 - Present

  I am an Administrative Assistant with experience in both the corporate and health care setting. Resourceful, conscientious and successful at supporting individuals and departments in many capacities.I am currently seeking new opportunities (including part-time work) and can be contacted at klarosa@roadrunner.com. I am an Administrative Assistant with experience in both the corporate and health care setting. Resourceful, conscientious and successful at supporting individuals and departments in many capacities.I am currently seeking new opportunities (including part-time work) and can be contacted at klarosa@roadrunner.com.



Southwest General Health Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Surgical Family Liaison, Surgery

  • 2008 - 2016

  Patient and family advocate, instrumental in optimizing the communication between the family/staff/surgeon and creating a calm, controlled, reassuring environment for patients and their families across the continuum of care while in the surgical area.• Worked to resolve any issues or concerns that would arise. Arranged for physician and family discussions, ensured families were reunited with patients following recovery, investigated patient status to provide updates to families, and additional trouble-shooting/customer service duties.• Monitored Press Ganey survey scores and reported results to management. Upon appointment to surgical area, patient engagement scores increased because of liaison intervention. Educated staff on providing customer service. Followed up with staff on survey results and developed action plans to improve the patient experience.• Developed brochures and pamphlets as informational references for patients and families. • Involved in the hiring process and management of the reception desk secretaries and volunteers, including scheduling, orientation, education, performance evaluations, and process improvement plans when needed. • Developed task guides and orientation binders to aid in training new staff.

• Administrative Secretary, Patient Care Administration

  • 1997 - 2008

  Supported the Director of Nursing and her managers and staff. • Processed business expenditures, prepared capital budget requests, and audited payroll. • Designed forms, flyers, signs, business cards, and marketing materials. Designed layout for informational binder that was formally recognized by the hospital through an award process.• Maintained calendars, organized meetings, seminars and workshops, and participated in special projects. • Arranged travel, prepared reports and presentations, recorded and transcribed meeting minutes.• Interacted with patients, families, physicians and staff regarding issues and concerns. Researched issues and presented information to management. Provided follow up, as needed. Recognized for customer service excellence. • Utilized professional verbal and written communication skills in everyday practices.• Maintained position control records, prepared disciplinary action reports and process improvement plans. Instrumental in changing all position control logs from written form to Excel spreadsheets to maintain accurate budget numbers and eliminate errors.• Prepared for site visits by JCAHO, Ohio Department of Health, and American College of Surgeons for certifications. Ensured all policy and procedure manuals were updated, prepared correspondence to the units and set up the logistics to support on-site, multi-day inspections.

• Secretary, Trauma Services and Emergency Department

  • 1992 - 1997

  Supported the Trauma Coordinator, Medical Director, Physicians and EMS Coordinator/Instructors/EMS System.• Supported the Trauma Coordinator and Medical Director during the start-up of the Trauma Services program. Worked towards accreditation as a Level II Trauma Center including chart review and input of patient data into the TraumaBase Registry, coordinated site visitations, and preparing for Trauma Oversight Committee and Trauma Q.A. Committee meetings. • Prepared and transcribed physician correspondence and meeting minutes, researched patient concerns, scheduled calendars and events, prepared agendas, and assisted with departmental projects.• Responsibilities expanded to include the emergency department administration. Prepared materials and binders for training classes, scheduled classes, processed payments, maintained profiles/ educational records, and tracked/recorded 400+ paramedic/EMT certifications.