Experience

LanguageWire

• Denmark
• IT Services and IT Consulting
• 300 - 400 Employee

• Operations Solutions Lead

  • Jun 2021 - Present

  Valencia, Spain • Managing a portfolio of complex MNCs that require adapted flexible solutions • Cross-functional communication between freelancers, project managers, the Customer Success team and the assigned customers of the DACH region to optimize processes and automation for each player • Scheduling and leading regular meetings with Customer Success Managers and Directors to ensure close collaboration and meeting customer expectations • Using Power BI for data-driven analysis as foundation for… Show more • Managing a portfolio of complex MNCs that require adapted flexible solutions • Cross-functional communication between freelancers, project managers, the Customer Success team and the assigned customers of the DACH region to optimize processes and automation for each player • Scheduling and leading regular meetings with Customer Success Managers and Directors to ensure close collaboration and meeting customer expectations • Using Power BI for data-driven analysis as foundation for workflow optimization to facilitate project handling and improve customer satisfaction • Empowering, training and advising international Project Managers on optimal handling of projects of all kinds and account-specific projects • Supporting Project Managers with daily project management ensuring seamless delivery • Relationship management with external freelance translators to onboard them as dedicated translator for certain customers • As active member of the SEO super user group driving the mission forward and advising colleagues from both Operations Solutions and Customer Success on setting up and handling of SEO projects • Working towards MBO and KPIs • Contributing to constant development of new features and ensuring adoption of new processes and products • Applying proper time management balancing between pressing day-to-day business and long-term initiatives • Daily business performed in English, Spanish and German

• Operations Solutions Project Manager

  • Mar 2020 - Jul 2021

  Valencia, Spain Responsible for coordination of translation and SEO projects from key customers, fast and efficient communication between clients, vendors and colleagues, maintaining balance between good CRs and high-quality products and thus exceeding operational KPIs.



AMPLEXOR International

• Luxembourg
• IT Services and IT Consulting
• 300 - 400 Employee

• Project Manager

  • Aug 2019 - Feb 2020

  Vitoria-Gasteiz Area, Spain • Allocation of translation and revision jobs, workflow management • Quality Control of translation jobs with the help of CAT tools • Relationship management with vendors and clients (Swiss/ German market) • Working under pressure while still keeping deadlines and obtaining good margins for the projects



University Stuttgart, IAAS (Institute of Architecture of Application Systems)

• Student assistant

  • May 2016 - Oct 2018

  Stuttgart, Germany As a part of Digital Humanities research, my job was collecting data on stereotypes and costumes in films and inserting them into a complex IT-system based on taxonomies.



Volkswagen Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Internship in Quality Management

  • Feb 2017 - Aug 2017

  Pamplona, Spain My main tasks were translating different instructions and presentations and interpreting in technical group discussions or phone conferences with suppliers. In the course of time I was receiving more responsibility: I had to translate reports with high confidentiality as well as accompany groups of Volkswagen South Africa and interpret for them at the assembly line and in meetings. I assisted the whole releasing process of the new Volkswagen Polo VW 270 and generated the daily reports of the… Show more My main tasks were translating different instructions and presentations and interpreting in technical group discussions or phone conferences with suppliers. In the course of time I was receiving more responsibility: I had to translate reports with high confidentiality as well as accompany groups of Volkswagen South Africa and interpret for them at the assembly line and in meetings. I assisted the whole releasing process of the new Volkswagen Polo VW 270 and generated the daily reports of the PDI (Pre-Delivery Inspection). I created a network of contacts, learnt how to take high responsibility and gained many cross-cultural skills. I deeply cherished working for a multinational company and decided to pursue a career in such a company later on as well. Show less



Etnonautas

• Spain
• Translation and Localization
• 1 - 100 Employee

• Internship as a translator

  • Feb 2016 - Apr 2016

  Las Palmas De Gran Canaria Area, Spain The company Etnonautas specialises in the localisation of homepages, translation and internationalisation of companies. My tasks included the translation of applications and homepages, writing articles for the blog and customer acquisition. From the first day on the staff of Etnonautas made me feel a part of their team and gave me input on translation programmes such as Trados or memoQ. I always got good feedback on my work and at the end of the internship I was offered to be added in the… Show more The company Etnonautas specialises in the localisation of homepages, translation and internationalisation of companies. My tasks included the translation of applications and homepages, writing articles for the blog and customer acquisition. From the first day on the staff of Etnonautas made me feel a part of their team and gave me input on translation programmes such as Trados or memoQ. I always got good feedback on my work and at the end of the internship I was offered to be added in the translator database of the company. Show less



Bali's Teeschenke

• Manager

  • Jun 2012 - Apr 2013

  Weissach im Tal, Baden-Württemberg, Germany I was in the middle of my final exams of my A levels when my mother lost her job. Her prospects of a new full-time job were not very good at her age, so I decided to start university later and to open a shop with her. We looked for suppliers, drew up a business plan and went to business consultancy. I designed our logo and our corporate design. As I was part of the whole process, I realised what it takes to be self-employed. I have had contact with customers in sales, but also with… Show more I was in the middle of my final exams of my A levels when my mother lost her job. Her prospects of a new full-time job were not very good at her age, so I decided to start university later and to open a shop with her. We looked for suppliers, drew up a business plan and went to business consultancy. I designed our logo and our corporate design. As I was part of the whole process, I realised what it takes to be self-employed. I have had contact with customers in sales, but also with suppliers on the fairs. I learnt how to negotiate, make important decisions and manage a business. Show less