Experience

Repfabric
• United States
• Software Development
• 1 - 100 Employee
• Customer Support Specialist

  • May 2019 - Present


Turner Time Management, LLC

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Technical Trainer

  • Jan 2010 - Present

• Contract Trainer and Technical Writer

  • 2010 - 2015

   Microsoft Office 2003/2007/2010/2013 Expert E-commerce customer set-up, training and support Time management trainer using Microsoft applications Proprietary software trainer Technical writing experience Customer support training Help desk experience Lengthy customer service management experience Administrative experience



Aloha Consulting.biz

• India
• Advertising Services

• CEO/Founder

  • Oct 2008 - Present

   Content migration using MS SharePoint to create new website for the AAP Created operations manual for worldwide distribution for International K-9 division of Securitas, Inc. Provided training classes to seniors at Sun City Huntley for internet usage and photo applications One-on-one training for MS Office 2007 for Clover Technologies Group training for sales teams on time management using MS XP and MS Office applications

• Trainer

  • 2003 - Present

  Experience and Knowledge  Microsoft Office 2003/2007/2010/2013 Expert E-commerce customer set-up, training and support Time management trainer using Microsoft applications Proprietary software trainer Technical writing experience Customer support training Help desk experience Lengthy customer service management experience Administrative experience



Corporate Express

• Australia
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service Manager

  • 2000 - 2002

  Respected professional supervisor of call center with 65 CSRs Interviewed, hired, trained, conducted performance reviews Creative problem solver, increased customer satisfaction level by 40% Streamlined and overhauled ineffective methods to reduce overtime by 62% Inspired team to production increase of 17% Interfaced with all departments including warehouse, delivery, accounting, sales, and customer set-up team Provided reporting on customer service metrics to department heads Motivated natural leader, effected changes effortlessly



US Office Products

• United States
• Environmental Services

• Natl Accounts Customer Service Director

  • 1998 - 2000

   Reliable, responsible, high achiever elected to launch inaugural Natl Accts Customer Service Program Developed strategies to create nationwide customer service processes Managed project from start to finish Integrated new technologies  Developed strategic alliances with vendors Created end user manual for proprietary software and operations manual for Natl Customer Service teams Provided software training to customer service and set up teams Consistently performed against tight deadlines and under budget by 10% Traveled nationally to present my versatile and ambitious team , persuaded customer to select USOP over competitors Project manager for integration when USOP was purchased by Corporate Express

• e-commerce Specialist

  • 1997 - 1998

   Implemented training program and produced documentation for end user Ability to grasp technical matters quickly and learn new software with ease Provided help desk support to end users Improved sales and increased profit 8% by making customer self-sufficient in ordering process